Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Salesforce and AWS launch Agentforce 360 for AWS, a secure AI agent platform powered by Amazon Bedrock, offering compliance, ...
Vonage APIs integrate with Salesforce Agentforce 360, enabling thousands of businesses to deliver smarter, unified, and AI-po...
Salesforce’s Atlas Reasoning Engine uses Gemini models for hybrid reasoning, blending AI creativity with reliable business ...
Regulated and data-sensitive industries can now leverage Anthropic's Claude models within Agentforce for secure and compliant...
