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Nectar introduces MCP integration to enable AI-powered insights and real-time observability for enterprise communications acr...
Microsoft launches Custom Voice for Dynamics 365 Contact Center, enabling brands to create natural AI-powered voice interacti...
Accenture plans to acquire Ookla to enhance network intelligence and customer experience analytics, integrating Speedtest dat...
IDnow adopts Bright Pattern’s AI-powered contact center platform to support over 1 million monthly identity verifications a...
Wrench Group partners with Lace AI to bring AI-driven insights and automation to call centers, improving customer experience,...
Tealium integrates with Diabolocom to deliver AI-powered, real-time contact center experiences driven by unified customer dat...
Amdocs and Google Cloud unveil an AI-first, agentic telco contact center at MWC 2026, accelerating automation, CX innovation,...
WOW24-7 unveils its Automation and AI Department to bridge the AI reality gap in CX, offering governance, analytics, and AI-m...
Zoom introduces Virtual Agent 3.0 with multi-step AI workflows, governance controls, and seamless CRM integration to enhance ...
BICS and NUSO expand partnership to enhance global cloud communications, improve coverage, and support enterprise UCaaS and C...
