Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Avaya’s CTO highlights how Avaya Infinity™ with Model Context Protocol (MCP) transforms contact centers into AI-driven co...
AmplifAI raised $33.7M in Series B to boost AI and human agent performance in contact centers, led by CVS Health Ventures to ...
"Agency to boost service desk efficiency and user experience with automation and intelligent voice workflows powered by advan...
PolyAI adds three new AI agent roles, enhancing its customer-facing agents to build a powerful, automated workforce for moder...
CallTower unveils Ascend Teams Contact Center, a Microsoft Teams-integrated CCaaS solution designed to enhance engagement, in...
Aureon introduces Ascend for Teams, a UCaaS and CCaaS platform powered by Intermedia, to unify business communications, boost...
TNS introduces Enterprise Voice Security to protect enterprises from vishing, AI voice cloning, and IVR fraud, ensuring 360-d...
A comprehensive solution suite that stays ahead of change and empowers agents with AI-driven knowledge to enhance performance...
RingCentral acquires CommunityWFM to enhance its RingCX® platform with AI-driven workforce management, boosting efficiency a...
