Tuesday, October 07, 2025
SharpenCX, a long-time leader in Contact Center as a Service (CCaaS) technology, has unveiled its next-generation AI-powered voice agents, developed in collaboration with ElevenLabs, a renowned name in advanced voice technology. This new innovation is designed to make customer interactions more natural, responsive, and human-like while equipping support teams with smarter tools to deliver faster, more effective outcomes.
The newly launched AI voice agents from SharpenCX are built to understand and address customer needs intelligently. They can smoothly determine when a situation requires the expertise of a human representative, ensuring a seamless handoff. By integrating SharpenCX’s robust CCaaS platform with ElevenLabs’ cutting-edge voice technology, the company aims to redefine the standard for conversational AI delivering an easy-to-deploy, highly practical solution that adds instant value for both organizations and their customers.
“Our aim at SharpenCX is to power deeper, more genuine connections between companies and customers,” said Tom Fisher, Chief Operating Officer at SharpenCX. “ElevenLabs was the clear choice for the natural, context-aware technology we wanted to give a voice to our SharpenCX AI agent.”
The partnership between SharpenCX and ElevenLabs combines years of contact center expertise with breakthrough voice innovation. Together, they have developed an adaptive AI voice agent that can fit seamlessly into a company’s operational environment whether deployed as a standalone solution, integrated over existing CX technology, or embedded directly into SharpenCX’s CCaaS platform.
For ElevenLabs, the collaboration represents a significant step forward in transforming conversational AI capabilities.
“We're excited that SharpenCX is the first to deploy ElevenLabs Agents in a customer contact platform,” said Jack Piunti, GTM Lead - Communications, ElevenLabs. “Acting as true digital teammates, these agents show how conversational AI can move beyond scripted responses into practical and engaging customer care.”
SharpenCX’s AI voice agents not only enhance customer service but also empower human agents. Equipped with built-in AI assistants, they provide real-time prompts, recommended next actions, and even draft call summaries improving efficiency and coaching opportunities for supervisors.
Seamless Experience: Enables natural, human-like interactions.
Agent Empowerment: Offers real-time insights and call summaries.
Flexible Deployment: Works across any CCaaS or natively with SharpenCX.
Enterprise-Grade Reliability: Delivers 99.999% uptime and strong security.
Easy Integration: Compatible with major platforms like Salesforce, Slack, and Teams.
With this launch, SharpenCX continues to set new standards in AI-driven customer engagement, blending innovation with empathy to transform the future of contact centers.
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