Wednesday, February 18, 2026
IPMagiX and novomind MEA have teamed up in a strategic partnership to roll out cutting-edge AI tools that will transform customer experiences throughout the Middle East and Africa. As organizations across industries increasingly prioritize automation and digital engagement, this partnership aims to help businesses provide faster, smarter, and more connected customer interactions.
This collaboration fuses the companies' core talents to deliver cutting-edge comms tech built for today's fast-paced firms. IPMagiX shines in digital engagement for hotels, phone networks, and business clients. novomind stacks on its proven novomind iAGENT platform—a worldwide AI powerhouse handling all-channel customer service. Customers get frictionless convos flowing over WhatsApp, voice lines, instant messaging, email, and firm-wide channels.
The real excitement? Hands-on impact at AI Everything 2026. Live demos unpack AI's power: think WhatsApp bots greeting hotel stays, slick automated check-ins/outs, plus voice bots fine-tuned for airports, galleries, and civic spots. Businesses can eye how it streamlines tasks and amps up delight.
Plus, the partnership rolls out practical, business-grade features to supercharge customer interactions. Companies can set up WhatsApp workflows that handle responses automatically, streamline service tasks, and speed up replies. Meanwhile, AI-driven tools make it easy to verify customers, suggest personalized services, manage support tickets on autopilot, and keep the conversation going even after the service wraps up.
Another major focus area includes Voice AI solutions designed specifically for tourism and public sector use. These intelligent voice assistants provide instant support, guide visitors, and deliver accurate information without delays. Moreover, the integration supports enterprise-level scalability through API connectivity, automated workflows, and centralized monitoring dashboards. Therefore, organizations can manage customer interactions more efficiently while maintaining full operational visibility.
Mr. Hossam Megahed, CEO of IPMagiX, stated:
“Our collaboration with novomind marks a significant step forward in bringing practical, AI-driven innovation to the tourism and hospitality sectors. At AI Everything 2026, we are showcasing live demos that highlight how WhatsApp guest journeys, AI-powered concierge flows, and intelligent voice agents can transform the way hotels, museums, and tourism operators engage with their guests. Together, IPMagiX and novomind are turning real market needs into scalable, future-ready solutions that deliver measurable impact for our customers.”
Likewise, Mr. Hossam Amer, CEO of novomind MEA, said:
“Partnering with IPMagiX allows us to translate advanced AI capabilities into real, industry-specific use cases—from hospitality guest journeys to AI voice agents for tourism and public services. Together, we are focused on delivering practical innovation that organizations can deploy at scale.”
All in all, this partnership taps into the industry's move toward smart automation and all-in-one communication systems. By merging their strengths, IPMagiX and novomind MEA empower businesses to roll out flexible AI solutions that boost efficiency, build stronger customer ties, and fuel lasting digital upgrades.
To join our expert panel discussions, reach out to info@intentamplify.com
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