Wednesday, February 18, 2026
Continu has introduced Experts, a powerful new feature designed to expand the capabilities of its Conversational AI Agent, Eddy, across entire business ecosystems. With this launch, organizations can now extend AI-powered knowledge access beyond traditional learning management systems (LMS) by integrating trusted internal content sources such as Google Drive and Microsoft OneDrive. Additionally, Continu plans to roll out more integrations in early 2026, further strengthening connectivity across enterprise platforms.
As businesses increasingly rely on distributed teams, partners, and customer networks, the demand for instant access to reliable information has grown significantly. Therefore, Continu developed Experts to allow companies to transform their existing content into real-time, AI-driven responses. Instead of recreating training materials or migrating files, organizations can connect their current knowledge repositories directly to Eddy. Consequently, employees, partners, and customers receive immediate answers through familiar collaboration tools like Slack and Microsoft Teams.
This approach significantly improves operational efficiency and knowledge accessibility. For example, new hires can onboard faster, partners can access updated product information more easily, and customers can find answers without delays. Moreover, companies maintain centralized control over their data while ensuring consistent messaging across all communication channels.
Scott Burgess, CEO of Continu, highlighted the broader impact of this innovation. He said,
"Modern organizations don't just train employees—they enable entire ecosystems of partners and customers. Experts allows companies to turn trusted knowledge into real-time answers through our Conversational AI Agent, helping teams, partners, and customers get what they need instantly—without compromising governance or security."
Continu originally introduced Eddy in 2025 to provide intelligent conversational support based on verified company information. Since then, the platform has helped organizations deliver accurate responses during sales interactions, partner training, and customer support scenarios. Eddy ensures information accuracy by pulling responses directly from approved knowledge sources while applying Continu’s Smart Segmentation™ technology. This capability guarantees that users only access content relevant to their specific roles and permissions.
Furthermore, Experts addresses a key limitation of traditional LMS platforms. While learning systems typically store structured training content, critical information often exists in separate locations such as product documentation, onboarding materials, support guides, and pricing resources. By connecting these sources directly to Eddy, Experts eliminates information silos and ensures users always receive the most up-to-date and relevant data.
Another major advantage is automatic content synchronization. Once integrated, knowledge sources remain continuously updated without requiring manual maintenance. As a result, organizations reduce confusion caused by outdated documents while improving trust in the information provided.
Overall, the launch of Experts reinforces Continu’s commitment to advancing AI-driven knowledge management. By expanding Eddy’s reach beyond LMS environments, Continu empowers organizations to deliver faster support, strengthen partner enablement, and enhance customer education. As AI adoption continues to accelerate, solutions like Experts will play a crucial role in helping businesses scale efficiently while maintaining accuracy, governance, and operational control.
To join our expert panel discussions, reach out to info@intentamplify.com
Recommended News
Ramco Systems introduces Chia, an enterprise conversational AI platform designed to automate customer support, improve efficiency, and enhance customer experience.
ChipAgents secures $74M funding to expand its Agentic AI platform, helping semiconductor companies accelerate chip design and improve innovation efficiency.
