Wednesday, February 18, 2026
Ramco Systems, a global enterprise software provider, has officially introduced Chia, a new conversational AI agent platform designed to transform customer support operations for modern enterprises. With this launch, Ramco enters the fast-growing Agentic AI segment, focusing on intelligent automation that goes beyond basic chatbot responses. By deploying Chia, businesses can automate complex support interactions, reduce operational workload, and deliver faster, more reliable customer service experiences.
As customer expectations continue to evolve, enterprises face increasing pressure to provide instant and accurate support. To address this challenge, Ramco developed Chia as part of its AI-powered automation suite called rTask. Unlike traditional support tools that only respond to questions, Chia performs advanced tasks such as reasoning, decision-making, and executing workflows across enterprise systems. Consequently, organizations can automate end-to-end service processes while minimizing manual intervention.
Moreover, Chia allows companies to shift from traditional support models that depend heavily on human agents to a more efficient structure where AI manages routine and repetitive tasks. Human involvement becomes necessary only when exceptions or complex cases arise. This intelligent automation not only improves response times but also reduces operational costs and enhances scalability.
One of Chia’s most powerful features is its no-code AI Agent Foundry. This capability enables customer experience teams to design and deploy AI agents using simple, everyday language rather than complex programming. As a result, businesses no longer need to wait for technical development cycles to implement automation. Instead, they can configure workflows quickly and deploy production-ready AI agents in significantly less time.
Additionally, Chia uses Natural Language Workflow (NLW) technology to interpret plain English instructions and convert them into structured workflows. This feature allows organizations to automate processes such as refund approvals, booking validations, and compliance checks without requiring technical expertise. Furthermore, the system ensures reliable and predictable outcomes by following predefined operational rules, which helps maintain compliance and prevents errors.
Abinav Raja, Managing Director, Ramco Systems, said,
"Chia addresses a rapidly growing global market need for AI systems that are not just conversational, but truly agentic, capable of reasoning, acting, and delivering measurable outcomes. As our first AI-native product, Chia marks a significant milestone in Ramco's transformation journey. It is the beginning of a broader roadmap, with many more AI-native innovations planned across our portfolio. This launch is aligned with our vision to transform our entire platform to be AI-native, embedding agentic intelligence into every product we build. We believe the future of enterprise software is agentic by design, autonomous, adaptive, and continuously evolving, and we are committed to leading that transformation."
Furthermore, Ramco emphasizes speed and ease of deployment as key advantages of the new platform. Organizations can implement Chia within weeks, enabling faster return on investment and improved operational efficiency.
Sandesh Bilagi, President & COO, Ramco Systems, said,
"Customers today expect accuracy, speed, and seamless support across every touchpoint. Chia rises to this challenge by enabling enterprises to automate complex customer interactions with confidence and control. As Chia enables teams to deploy production–grade AI Agents in weeks, not months, organizations can modernize their support operations without lengthy implementation cycles, ultimately delivering faster and more consistent customer experiences."
Overall, Chia represents a major step forward in Ramco’s AI strategy. By combining conversational intelligence with task automation, Ramco empowers enterprises to modernize customer support, improve efficiency, and deliver scalable, high-quality service in an increasingly digital business environment.
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