Friday, February 13, 2026
Speechmatics and Boost.ai have entered into a strategic partnership to accelerate the adoption of enterprise-grade voice AI solutions across Europe’s most regulated sectors. Through this collaboration, Speechmatics integrates its advanced speech recognition technology with Boost.ai’s trusted conversational AI platform. As a result, organizations across banking, healthcare, insurance, and public services will benefit from more accurate, reliable, and compliant voice automation.
Today, voice AI has evolved far beyond experimental use. In fact, industries such as financial services, healthcare, and government now rely on voice AI as critical infrastructure. However, many existing speech systems still struggle to deliver enterprise-level accuracy, especially when dealing with diverse accents, dialects, and industry-specific terminology. Consequently, these limitations can lead to compliance risks, workflow disruptions, and poor customer experiences. Therefore, this partnership directly addresses these challenges by delivering voice AI designed specifically for high-stakes, regulated environments.
Boost.ai has already established itself as a major leader in regulated conversational AI across Europe. Recently recognized as a Leader in the 2025 Gartner Magic Quadrant for Conversational AI Platforms, the company continues to help organizations automate customer interactions while meeting strict regulatory requirements. Currently, nine out of ten Norwegian banks depend on Boost.ai, and 118 municipalities use its shared voice AI platform. As adoption expands, Boost.ai continues to strengthen its presence in banking, insurance, healthcare, and public sector services across Europe.
After extensive testing, Boost.ai selected Speechmatics for its exceptional language accuracy, real-time processing capabilities, and ability to understand complex linguistic variations. This includes support for diverse accents and dialects that define European communication. Samantha Rosendorff, VP of Go-to-Market at Boost.ai, explained the importance of this capability, stating:
"We needed speech recognition that performs when the stakes are real. Speechmatics brings the accuracy, stability, and language coverage required to operate in regulated industries, including complex markets like the Nordics," said Samantha Rosendorff, VP of Go-to-Market at Boost.ai.
Furthermore, Speechmatics has invested heavily in European language modeling, particularly for Nordic languages such as Swedish, Norwegian, Danish, and Finnish. These languages often present challenges due to compound words, multilingual switching, and regional dialect differences. To address this, Speechmatics uses custom dictionaries, adaptive learning models, and domain-specific training. As a result, enterprises can ensure accurate speech recognition, which is essential for compliance and operational efficiency.
In addition, the partnership focuses on real-world production environments rather than lab testing. Advanced features such as Speaker Focus help distinguish speakers in noisy contact centers, while ForceEndOfUtterance enables fast transcript delivery within milliseconds. Moreover, flexible deployment options across cloud, on-premises, and on-device systems ensure organizations meet GDPR and data sovereignty requirements.
Katy Wigdahl, CEO at Speechmatics, emphasized the importance of trust and reliability in regulated AI systems. She stated:
"Boost.ai has built one of the most trusted platforms for regulated conversational AI in Europe. Our role is to make sure the speech layer is strong enough to support that trust," said Katy Wigdahl, CEO at Speechmatics. "This partnership is about giving Boost.ai and its customers a speech foundation that holds up in their most critical systems."
Looking ahead, both companies plan to expand this collaboration into the United States. Consequently, American financial institutions, healthcare providers, and public sector organizations will also gain access to secure, production-grade voice AI solutions. Overall, this partnership marks a major step forward in delivering reliable and compliant voice AI technology for mission-critical industries worldwide.
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