Tuesday, February 10, 2026
CallFinder, an automated quality assurance and coaching platform for contact centers, has announced a new collaboration with BenchmarkPortal to bring BenchmarkPortal’s Learning Channel+ training content directly to CallFinder clients.
Through this collaboration, CallFinder customers will gain access to BenchmarkPortal’s Learning Channel+, a subscription-based microlearning library designed specifically for contact center environments. The library features more than 50 short, workplace-friendly videos—each around five minutes long—focused on improving agent skills, coaching effectiveness, and overall performance.
CallFinder helps contact center leaders automate manual QA processes and transform customer conversations into actionable insights. By integrating Learning Channel+ content, the platform now enables leaders to pair real-time performance data with relevant, easy-to-consume coaching material—helping teams act faster on what the data reveals.
Laura Noonan, Chief Revenue Officer at CallFinder, said the collaboration helps bridge the gap between insight and action. She noted that while data visibility is critical, its value is only fully realized when coaching follows quickly. By making BenchmarkPortal’s microlearning videos available, CallFinder allows leaders to align agent performance metrics with practical coaching content that directly supports behavioral improvement.
Sam Petersen, Senior Client Services Manager at CallFinder, added that effective training must be timely and easy to reinforce. With this collaboration, CallFinder clients can now attach short-form learning content directly to agent feedback, helping agents improve faster and with greater clarity.
BenchmarkPortal CEO and Senior Research Executive Bruce Belfiore emphasized that modern contact center training must be agile and designed around how people actually learn. He explained that Learning Channel+ was built to strengthen agent soft skills through focused, bite-sized lessons, and said the collaboration with CallFinder expands access to organizations focused on improving quality and customer experience.
Details on availability and access to Learning Channel+ content will be shared directly with eligible CallFinder customers.
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