Friday, March 27, 2026
Bright Pattern, a leading provider of AI-powered contact center software, has announced its participation in CCW 2026, Europe’s premier international congress and trade fair for innovative customer dialogue, taking place in Berlin. At the event, Bright Pattern will demonstrate how its omnichannel contact center platform enables organizations to deliver faster, smarter, and more personalized customer experiences in an increasingly digital-first world.
During CCW 2026, Bright Pattern will showcase the latest advancements across its AI-powered omnichannel platform, including intelligent virtual agents, real-time transcription and summarization, automated note-taking, interaction analytics with auto-scoring, agent assist capabilities with teleprompter functionality, and advanced workforce management. Together, these capabilities are designed to help contact centers improve efficiency, empower agents, and elevate the overall customer experience.
Event attendees will have the opportunity to experience live demonstrations of the platform and engage directly with Bright Pattern experts to discuss how modern AI-driven solutions can help organizations modernize their contact center operations and achieve measurable business outcomes.
“CCW is one of the most important events for the customer experience and contact center community in Europe,” said Anton Kreuzer, Head of Business Development at Bright Pattern Europe. “It gives customers the chance to see our platform in action and understand how these capabilities translate into real business value for their organizations.”
Bright Pattern’s platform is built to support businesses of all sizes, offering rapid deployment, flexibility, and enterprise-grade reliability. As the company continues to expand its footprint across Europe, it works closely with customers and partners to address evolving customer experience expectations, regulatory requirements, and compliance standards.
“Being in Berlin for CCW 2026 allows customers and partners to get hands-on exposure to our AI suite and workforce management capabilities,” added Luc Cavelier, Head of Business Development for the Middle East, Eastern Europe, and Africa. “Many organizations are just beginning to understand the full potential of AI, and we’re excited to have meaningful conversations about how our software can help contact centers evolve into true drivers of customer loyalty and long-term business growth.”
Founded by pioneers of the contact center industry, Bright Pattern delivers a natively built, all-in-one AI-powered omnichannel platform that combines comprehensive contact center functionality with an advanced AI suite and workforce management. Recognized for its fastest time-to-implement and lowest cost-to-deploy, Bright Pattern offers unmatched time-to-value for organizations worldwide., the company serves more than 500 customers across over 30 countries, providing flexible deployment options across cloud, on-premises, and private cloud environments.
To join our expert panel discussions, reach out to info@intentamplify.com
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