Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Zendesk acquires Unleash to enhance AI-first employee service with secure enterprise search, AI agents, and faster internal s...
How Zendesk AI contact center operations are reshaping service teams through automation, intelligence, and human-first CX des...
Explore how Zendesk’s next-gen CCaaS platform delivers AI-driven efficiency, unified engagement, and scalable CX transforma...
Zendesk’s AI-driven support now integrates with Microsoft 365, boosting efficiency, security, and control for IT, HR, and F...
New AI boosts agents, employee service & CCaaS with smarter automation, improved collaboration & insights—driving better bu...
