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Genesys unveils the first LAM-powered Agentic Virtual Agent for enterprise CX, enabling autonomous, end-to-end customer reque...
NexTalk expands compatibility with Amazon Connect, Genesys, NICE, and SharpenCX, enabling seamless, compliant accessibility w...
Explore how Genesys is reshaping contact center experiences with AI, driving intelligent engagement, and redefining the futur...
Genesys invests in Scaled Cognition to boost large action model innovation, enhancing CX workflows with greater reliability, ...
Genesys strengthens its Ferrari partnership, launching a new phase focused on delivering more personalized and enhanced custo...
In a major strategic move, Genesys has secured $1.5 billion in new funding from tech leaders Salesforce and ServiceNow.
