Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Unifying sales and support with the role of CRM in CX handoff helps businesses sync teams for better customer journeys and fa...
Last week, Genesys announced $1.5B in new funding—$750M each from ServiceNow and Salesforce—to help buy back shares from ...
Leverage real-time CRM data for smarter call routing and resolutions to speed up resolutions, enhance agent match, and improv...
Choosing the right CRM for your contact center in 2025: expert insights on AI, personalization, vendor fit, and future-proof ...
Salesforce acquires Bluebirds to boost AI-powered presales prospecting and strengthen its CRM ecosystem.
CRM integrations that power omnichannel contact centers drive seamless customer experiences and efficiency across channels, e...
AI‑enabled CRMs are changing agent workflows by delivering real‑time insights, sentiment analysis, and automation to tran...
In a major strategic move, Genesys has secured $1.5 billion in new funding from tech leaders Salesforce and ServiceNow.
CRM has evolved from a static database into the real-time intelligence engine of modern contact centers. In 2025, it powers o...
