Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
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Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Zendesk acquires Unleash to enhance AI-first employee service with secure enterprise search, AI agents, and faster internal s...
pdfFiller launches Chat with PDF, an AI-powered conversational tool that turns static documents into interactive experiences ...
Model Context Protocol enables agentic integration for faster, accurate data access, reducing errors and boosting productivit...
Aurora Mobile’s GPTBots.ai partners with Tellvoice to integrate advanced Thai voice recognition, enabling Thai businesses t...
