Zoom Teams With Oracle to Boost Enterprise Customer Engagement

Zoom Communications, Inc. has announced a strategic go-to-market (GTM) partnership with Oracle aimed at redefining how organizations enhance their customer experience (CX). This collaboration focuses on enabling enterprises to deliver faster resolutions, unified omnichannel engagement, and smarter self-service through AI-powered communication tools.

As part of this partnership, Zoom CX will now operate on Oracle Cloud Infrastructure (OCI), extending Zoom’s customer experience capabilities to a broader range of businesses worldwide. This move strengthens the synergy between the two technology leaders and provides enterprises with a scalable, secure, and intelligent CX foundation.

Earlier this year, Oracle integrated Zoom Contact Center into its own global customer service operations, showcasing the partnership’s real-world impact. By deploying Zoom’s communication platform within Oracle’s service workflows, Oracle has empowered its global service agents to deliver faster and more personalized support. This integration demonstrates how enterprises can leverage Zoom’s AI-first communication technology and Oracle’s trusted cloud infrastructure to boost engagement, streamline workflows, and accelerate business outcomes.

Christine Sarros, Senior Vice President of Enterprise Engineering at Oracle, stated, “We’re focused on helping organizations deliver exceptional customer experiences and achieve better business outcomes. Through our partnership with Zoom, we’re bringing together the power of Oracle Cloud Infrastructure and applications with Zoom’s communication platform to give enterprises a foundation for AI-driven engagement.”

Chris Morrissey, General Manager of Zoom CX, added, “Customers want more than a conversation – they want results. With Zoom Contact Center on OCI alongside Oracle’s market leading applications, we’re empowering organizations to unify customer interactions, employee workflows, and data into a single intelligent system. The outcome is faster resolutions, stronger relationships, and measurable value at scale.”

Through this collaboration, organizations can now experience several key benefits:

• Unified customer engagement: Zoom Contact Center seamlessly connects customer interactions across voice, chat, email, SMS, video, and social channels, integrating them into sales, service, and support workflows.

• Comprehensive 360° customer view: By merging Zoom’s communication platform with Oracle’s unified data model, service agents gain a complete, real-time view of the customer journey.

• Improved employee productivity: The partnership eliminates manual processes and data silos, enabling teams to focus on building stronger customer relationships.

• Industry-specific advantages: The integrated solution will especially benefit industries like healthcare, retail, finance, and hospitality, where personalized and secure engagement is crucial.

• Enterprise-grade trust and compliance: The solution ensures secure, scalable, and consistent CX delivery across global markets.

Together, Zoom and Oracle are empowering organizations to transform customer engagement into a strategic growth enabler—where AI, automation, and cloud innovation converge to deliver intelligent, results-driven experiences at scale.