Thursday, January 15, 2026
Tollring has expanded its partnership with CallTower, enabling the global communications provider to deliver next-generation compliance call recording and AI-driven conversation intelligence to customers operating in more than 80 countries. The strengthened collaboration focuses on helping organizations meet regulatory requirements while gaining deeper visibility into voice communications across enterprise environments.
The expanded offering builds on the successful rollout of Tollring’s Analytics 365 Call Analytics, which CallTower introduced to its customers last year. With the addition of Microsoft-certified compliance call recording, CallTower further enhances its Microsoft Teams portfolio. As a result, customers can now access call recording, conversation analytics, and performance monitoring through a unified platform, improving operational efficiency and simplifying compliance management.
By combining analytics and recording in a single environment, organizations can better understand customer interactions, evaluate agent performance, and maintain regulatory oversight. Moreover, AI-enabled conversation intelligence allows teams to detect patterns, improve coaching strategies, and identify service quality gaps that would otherwise remain hidden in large volumes of call data.
Tollring’s continued focus on innovation and security plays a central role in supporting the expanded partnership. These capabilities ensure the solution can be deployed confidently across industries with complex compliance obligations. Sectors such as healthcare, financial services, manufacturing, retail, legal services, insurance, and government agencies often operate under strict data protection and recording regulations. Therefore, having a secure, globally compliant solution is critical for maintaining business continuity and audit readiness.
In addition, the integration supports multinational organizations that operate across multiple regulatory jurisdictions. By embedding compliance recording directly into Microsoft Teams workflows, companies can maintain consistent governance standards without disrupting daily operations or introducing additional tools.
William Rubio, CRO of CallTower says,
“We initially partnered with Tollring to deliver advanced call analytics, and as customer demand for compliance recording and AI-powered analytics grew, expanding the relationship was a natural next step. Our focus is on delivering technologies to drive meaningful business outcomes, and Tollring enables us to streamline our solutions and enhance productivity for our customers.
“Importantly, compliance is a major requirement for many of our customers, especially those in secure and highly regulated environments. Tollring’s security credentials and global compliance capabilities mean we can confidently support these requirements.”
Rubio also highlighted the operational alignment between the two companies and the benefits for CallTower’s global partner network.
“Working with Tollring has been excellent. Their team has shown exceptional flexibility in supporting our go-to-market distribution channel globally. Tollring has aligned closely with this sales and marketing approach, delivering tailored packages, incentives, demo environments and extended trial periods, enabling partners to showcase the full value to end users. It is this level of collaboration that has driven significant traction.”
From Tollring’s leadership perspective, the partnership reflects a shared commitment to business outcomes rather than isolated product features.
Tony Martino, CEO of Tollring adds,
“We are delighted to be part of CallTower’s best-of-breed ecosystem. By focusing on business outcomes rather than product features alone our two companies can empower organisations to transform conversations into intelligence, boost productivity and achieve measurable growth.”
Together, Tollring and CallTower aim to help enterprises convert everyday communications into actionable business intelligence. By combining secure compliance recording with AI-powered analytics, the partnership supports regulatory adherence, improves service quality, and enables data-driven decision-making across global organizations.
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