Tuesday, February 10, 2026
Cisco, a global technology leader focused on transforming how businesses stay connected, has unveiled Cisco IQ, an advanced AI-driven platform that unifies customer interactions across networking, collaboration, and observability tools. With this launch, Cisco continues to push forward its vision of helping enterprises deliver highly personalized and predictive digital experiences.
Cisco IQ serves as a centralized AI platform that draws on generative and agentic AI models to uncover patterns, automate workflows, and refine how networks and customer operations function. Instead of managing insights across disconnected systems, organizations can use this single platform to understand the full customer journey and optimize response strategies faster.
By integrating multiple system layers, Cisco IQ aims to help enterprises anticipate needs rather than react to issues. The platform interprets signals from both collaboration and CX tools combined with network-level telemetry to empower businesses with deeper context and intelligent decision-making. This provides Cisco with a strategic edge, as its platform goes beyond surface-level data and analyzes activity from the infrastructure level.
According to Cisco, the introduction of Cisco IQ aligns with a larger industry trend toward AI-powered experience orchestration. As organizations adopt more digital solutions, there is an increasing demand for advanced tools that automate insights and simplify complex workflows. Cisco IQ meets this need by bringing together customer engagement, network operations, and monitoring systems under a single user-friendly interface.
Furthermore, Cisco IQ offers a set of standout features designed to improve operational transparency and customer satisfaction. Its predictive insights engine helps teams identify and prevent potential issues before they occur. Real-time analytics offer recommendations and dynamic solutions based on live data, enabling faster resolutions and smarter resource allocation. Personalized support features allow customer-facing teams to tailor interactions and deliver better service quality, while flexible deployment options help organizations adopt the platform at their preferred pace.
Through these capabilities, Cisco envisions Cisco IQ helping enterprises scale more efficiently and strengthen the customer experience across every touchpoint. By empowering IT and service teams to act proactively, the platform is set to reduce downtime, streamline problem resolution, and improve overall operational performance.
Cisco plans to make Cisco IQ available to enterprise customers beginning in early 2026. The company is positioning this platform as a new evolution of AI-first customer experience and network intelligence, combining deep technical insight with ease of use to support businesses navigating complex digital environments.
To join our expert panel discussions, reach out to info@intentamplify.com
Recommended News
Tags:
Wealthbox launches its AI Notetaker, the first CRM-embedded meeting assistant helping financial advisors manage client meetings seamlessly.
insured.io partners with Silvervine to deliver SMS messaging and text-to-pay, helping insurers simplify payments and boost policyholder engagement.
