Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
The Hackett Group launches XT™ and AIXelerator™, completing its Gen AI-assisted platform suite to accelerate business tra...
Citi's data and innovation team launched two AI assistants to enhance client communication in its wealth advisory division, i...
Patent-pending tech auto-updates product content on top retailers like Amazon and Walmart to boost sales and maximize return ...
