Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
New AI solution helps senior living communities boost move-ins, improve family communication, and drive greater operational e...
The acquisition adds real-time agent assist and automated QA to enhance the support automation leader’s expanding platform.
Leverage real-time CRM data for smarter call routing and resolutions to speed up resolutions, enhance agent match, and improv...
Conversational intelligence transforms talks into tools that boost performance, culture, and connection.
