Agent Assist Tools
Agent Productivity
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Contact Center as a Service (CCaaS)
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Customer Experience
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Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
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Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Waypoint AI, founded in 2024, has raised $3.1M in pre-seed funding to automate technical escalations in software companies. I...
Zoom and ServiceNow partner to integrate Zoom CX with ServiceNow’s ITSM and CRM, delivering AI-driven tools to boost suppor...
