Monday, September 29, 2025
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Omnichannel Communication
September 19, 2025
Hawk by Azerion & Adsquare Expand Global Alliance

Hawk by Azerion and Adsquare expand their strategic partnership into key markets, including the US, LATAM, Middle East, and n...

Alberta Energy adopts 3CLogic Voice AI for ServiceNow ITSM

"Agency to boost service desk efficiency and user experience with automation and intelligent voice workflows powered by advan...

Workforce Management (WFM)
September 18, 2025
Workday & Microsoft Partner to Simplify AI Workforce Management

Workday partners with Microsoft to help organizations manage human and AI workforces securely and efficiently from a unified,...

Dot Ai Expands PR Manufacturing, Announces New Hardware Orders

Dot Ai adds second shift at Barceloneta site and plans further expansion to meet rising demand for its new hardware platform.

Customer Experience
September 18, 2025
LOXAM Enhances Customer Experience Through GTT Partnership

Equipment rental leader LOXAM boosts customer partnerships with advanced networking and security solutions powered by GTT.

Zeta Unveils Gen Engine Optimization to Lead Post-Search Era

Zeta’s new GEO Solution boosts brand visibility, accuracy, and edge in AI-generated answers—part of the powerful Zeta Mar...

PolyAI Launches Agentic AI Team for CX Insights & Growth

PolyAI adds three new AI agent roles, enhancing its customer-facing agents to build a powerful, automated workforce for moder...

Jesta I.S. Launches New AI Initiative to Transform Retail

Jesta I.S. partners with IVADO Labs to launch an AI-driven retail platform, merging 55 years of expertise with cutting-edge M...

Agent Assist Tools
September 17, 2025
AudioCodes Expands Voice CPaaS with Advanced AI Agents

AudioCodes launches AI Agents for Live Hub Voice CPaaS, enabling enterprises to deploy LLM-powered voice bots for scalable, 2...