Five9 debuts Fusion for ServiceNow, an AI-powered solution unifying voice and digital channels to boost efficiency, insights,...

CallTower unveils Ascend Teams Contact Center, a Microsoft Teams-integrated CCaaS solution designed to enhance engagement, in...

NLX introduces Voice+, enabling voice-driven navigation and tasks across apps and websites, redefining convenience in convers...

MomentScience launches NexosChat, a conversational AI platform that simplifies post-transaction ads, driving engagement, conv...

8x8 launches the CX Champions Fantasy Team, honoring customer experience heroes with monthly recognition, exclusive rewards, ...

Aureon introduces Ascend for Teams, a UCaaS and CCaaS platform powered by Intermedia, to unify business communications, boost...

Conduent integrates GenAI to enhance fraud prevention, benefit disbursements, and citizen services across U.S. government pro...

TNS introduces Enterprise Voice Security to protect enterprises from vishing, AI voice cloning, and IVR fraud, ensuring 360-d...

AI-powered contact center leader launches new enterprise-grade features to build and manage solutions at scale, enhancing eff...

This first-of-its-kind collaboration empowers brands to create personalized customer experiences using data, AI, and modern i...