Tuesday, September 30, 2025
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Customer Experience
September 15, 2025
ReBound Returns Partners with Shopify for Seamless Omnichannel Returns

ReBound Returns is now a Premier Partner of Shopify, delivering seamless, enterprise-grade returns solutions to help merchant...

Workforce Management (WFM)
September 15, 2025
Calabrio Unveils AI-Powered Workforce Intelligence Platform

A comprehensive solution suite that stays ahead of change and empowers agents with AI-driven knowledge to enhance performance...

Sellm Launches Gen Engine for ChatGPT Rank & AI Search Optimization

The new platform helps brands improve their recommendations inside large language models (LLMs), ushering in a new era of gen...

Spara Launches AI with $15M to Modernize Sales & Marketing

Spara unifies voice, chat, and email in one AI platform to instantly engage and qualify buyers, streamlining sales and boosti...

Cloud Contact Center Solutions
September 11, 2025
How to Choose the Right Conversational AI Platform for Your Business

Discover how to choose the right conversational AI platform for your business using data-driven criteria, expert insights, an...

Google Cloud Unveils AI Commerce Agent for Personalized Shopping

Albertsons teams up with Google Cloud to enhance grocery shopping through a new AI-powered assistant, offering smarter, more ...

Customer Experience
September 11, 2025
8x8 & ULAP Networks Partner to Boost Growth in Regulated Markets

The partnership enhances compliance and speeds up global deployments, allowing quicker entry into complex and regulated inter...

Customer Experience
September 11, 2025
ePlus Acquires Key Assets of Realwave, Inc.

The acquisition strengthens ePlus' portfolio with advanced AI-powered solutions, expanding capabilities to better serve evolv...

Resolve Acquires Espressive to Boost Zero Ticket™ IT Vision

Resolve acquires Espressive to enhance AI agents RITA and Jarvis, strengthening its leadership in automation and enterprise-g...

Adobe Launches AI Agents to Transform Business CX Orchestration

Adobe announces AI agents to help businesses optimize CX and marketing, powered by AEP for real-time data, context-aware acti...