Tuesday, September 30, 2025
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Cloud Contact Center Solutions
September 10, 2025
Advanced Conversational AI Features That Improve Customer Satisfaction

Explore advanced conversational AI features that improve customer satisfaction, driving efficiency, personalization, and seam...

Minute Media Acquires VideoVerse, Maker of AI Sports Platform

Following strong sports tech and content additions, this acquisition completes Minute Media’s 360° solution for rightshold...

Customer Experience
September 09, 2025
Rithum Unveils RithumIQ: Shaping AI’s Role in Commerce & Growth

Powered by $50B+ in annual GMV and 2.4B+ daily transactions, RithumIQ drives real, measurable results—cutting through the n...

Cerence AI Creates Mobile Work Agent with Microsoft 365 in Cars

Cerence AI’s mobile work agent integrates Microsoft 365 Copilot for hands-free, secure work in cars, reducing driver distra...

Genesys Launches Autonomous AI Agents to Enhance CX Orchestration

New Copilot and Virtual Agent features with A2A and MCP support help enterprises speed AI adoption, boosting efficiency and e...

Customer Experience
September 09, 2025
TTEC Digital & VoxEQ Partner to Offer Real-Time Voice Biometrics

TTEC Digital's SmartApps Cloud integration offers AI-driven, cost-effective fraud prevention for organizations of all sizes, ...

CallTrackingMetrics Launches VoiceAI for Smarter Contact Centers

AI voice agents deliver 24/7 customer support with the efficiency of automation while maintaining a personalized, human-like ...

Workforce Management (WFM)
September 08, 2025
RingCentral Acquires CommunityWFM to Boost AI-Driven WFM

RingCentral acquires CommunityWFM to enhance its RingCX® platform with AI-driven workforce management, boosting efficiency a...

NiCE Acquires Cognigy to Transform CX with AI-Driven Platform

NiCE’s acquisition of Cognigy accelerates its AI roadmap and brings Cognigy’s top-tier conversational AI to over 25,000 c...

ProNexis & Connex AI Partner to Automate Home Services

ProNexis, a leading home services platform, now offers seamless AI integration through its new partnership with Connex AI to ...