We provide reliable protection for everyone who calls, whether it’s your first time or you prefer to stay anonymous.
Monday, September 29, 2025
TTEC Holdings Inc., a global leader in AI-enabled customer experience (CX) technology and services, announced a strategic partnership between TTEC Digital and VoxEQ. This collaboration integrates advanced voice biometrics and fraud prevention technology into SmartApps Cloud, TTEC Digital’s proprietary platform designed for financial services providers.
With this integration, financial institutions gain a powerful tool to detect fraud in real time using voice bio-signal intelligence. The system helps verify caller identities within seconds while flagging suspicious attempts by imposters, delivering both security and efficiency to contact centers.
Contact Center Technology Insights: Workato Transforms Enterprises into Agentic Powerhouses
Dave Seybold, CEO of TTEC Digital, highlighted the impact of this collaboration:
"Our partnership with VoxEQ is a game-changer for our SmartApps Cloud clients. We're delivering a cost-effective, scalable, AI-powered solution that brings powerful fraud detection to organizations of all sizes. By removing friction and enhancing caller protection, we're helping our clients build trust and deliver better experiences."
Unlike older voiceprint systems that often face low adoption rates, false positives, and exploitable weaknesses, VoxEQ’s Verify solution provides robust protection for every call. Embedded within TTEC Digital’s SmartApps Cloud, it streamlines identity verification, cutting average handle times and freeing agents to focus on customer engagement rather than lengthy authentication processes.
Contact Center Technology Insights: AWS Launches New $4.4B Cloud Region in New Zealand
Jack Caven, CEO of VoxEQ, stressed the growing need for smarter fraud prevention:
"Phone-based fraud is rising fast, and bad actors are getting smarter every day. We're proud to join forces with TTEC Digital to bring real-time voice intelligence to the front lines of customer engagement. With seamless voice bio-signal analysis in SmartApps, contact centers can detect imposters in seconds and protect every caller — even those who've never been seen before."
The TTEC Digital–VoxEQ partnership brings several advantages for financial services organizations:
Right from the start of the call, our advanced voice bio-signal analysis ensures faster and stronger authentication for your peace of mind.
We provide reliable protection for everyone who calls, whether it’s your first time or you prefer to stay anonymous.
Faster workflows that reduce call handling time through simplified verification processes.
Advanced fraud detection that identifies repeat imposters and synthetic voices while still supporting legitimate synthetic use cases like voicemail and virtual assistants.
Privacy-first design that eliminates the need to store personally identifiable information (PII) or voiceprints.
Contact Center Technology Insights: xeoTECH and Telnyx Partner to Boost Nordic Intelligent Comms
As fraud tactics evolve and customer expectations rise, TTEC Digital and VoxEQ remain committed to providing scalable, AI-driven security solutions that protect every customer interaction. By combining SmartApps Cloud with VoxEQ’s Verify technology, financial services organizations can strengthen their defenses while improving the overall customer experience.
To join our expert panel discussions, reach out to sudipto@intentamplify.com
Tags:
AI voice agents deliver 24/7 customer support with the efficiency of automation while maintaining a personalized, human-like experience for every interaction.
New Copilot and Virtual Agent features with A2A and MCP support help enterprises speed AI adoption, boosting efficiency and enhancing customer loyalty responsibly.
