Leading brands honored for exceptional customer experience achievements at Verint Engage 2025, celebrating innovation and imp...

Verint honored partners from North and Latin America at Engage 2025, its premier CX Automation conference focused on real-wor...

Vectara launches Agent API and intuitive chat UI, letting enterprises create conversational AI experiences with unmatched acc...

Amazon enhances accessibility for 200,000 LSF users in France with new customer service support in French Sign Language.

Genesys Cloud tools empower employees and AI agents to work in sync, automate workflows, and drive better results through con...

Powered by Microsoft Azure OpenAI, Ralph Lauren's new app feature offers personalized style guidance, bringing the brand’s ...

Zip.co partners with Nift to enhance customer satisfaction by offering personalized post-purchase gifts, adding value and boo...

Sweepr's AI-powered platform launched with eir in July 2025, enhancing digital customer experience across services via the ei...

Gamma and O2 Daisy, formed from Virgin Media O2 and Daisy Group, have announced a multi-year deal to drive growth in UK tech-...

SoundHound AI, valued at $6.23B, acquires Interactions to enhance its conversational AI tech, strengthening its role in custo...