Monday, December 22, 2025
ZS, a global management consulting and technology firm, has announced its acquisition of Torrent Consulting, a Salesforce consulting partner known for its expertise in multi-cloud implementations across Health Cloud, Life Sciences Cloud, and Agentforce. With this move, ZS plans to merge its deep strength in healthcare, data, and AI with Torrent’s strong Salesforce capabilities. This combined expertise will help create more consistent, scalable, and personalized experiences for both patients and healthcare providers.
Personalization and genuine engagement are now essential in healthcare, as organizations strive to deliver better outcomes for their patients. However, many companies in healthcare and life sciences still face challenges in deploying customer relationship management (CRM) systems that support long-term, scalable personalized engagement. ZS and Torrent Consulting share the belief that every investment in engagement platforms must ultimately enhance patient care and deliver value to all stakeholders.
ZS Managing Principal and Global Head of Digital and Technology, Mahmood Majeed, emphasized this vision, stating:
"At our core, we're driven by helping our clients improve lives. In life sciences specifically, that means bringing innovation and depth to every aspect of engagement including patient, providers, payers and other healthcare value chain stakeholders. Torrent Consulting strengthens our Salesforce and Agentforce bench, bringing the tools and experience clients need to confidently deploy AI in commercial field, medical, service and contact center workflows."
ZS’s strong domain expertise continues to guide commercial transformation, while Torrent Consulting adds platform mastery through Salesforce architecture, accelerators, and disciplined delivery. Together, they will also gain representation on five Salesforce Partner Advisory Boards, giving them the opportunity to influence platform innovation early and offer clients insights into emerging capabilities. This collaboration further boosts the availability of Life Sciences Cloud and Agentforce advancements for healthcare and life sciences companies.
Reflecting on the expanded influence, Srihari Sarangan, ZS Principal and Head of Digital Products and Solutions, Global CRM Lead, said:
"We're in a position to influence the future direction of healthcare-specific Salesforce solutions that can translate innovation into real, scaled impact for our clients. This ability truly differentiates our capabilities in ensuring our clients realize the full potential of their investments in AI-enabled engagement—shaping solutions at the source all while delivering with discipline and speed."
ZS already holds a strong reputation as a trusted partner for leading healthcare and life sciences organizations, having executed more than 250 CRM and customer engagement transformation projects. The company pairs its Salesforce expertise with AI-driven strategies and prebuilt accelerators to help clients improve adoption, streamline operations, and deliver personalization at scale.
Torrent Consulting, meanwhile, has earned industry recognition as a top Salesforce systems integrator. Their innovative work and consistent project quality have secured multiple awards, including six-time Inc. 5000 honours over the past decade.
Highlighting the significance of the acquisition, Austin Rawlings, CEO of Torrent Consulting, said:
"Joining forces with ZS is an exciting and rare opportunity for Torrent. We've always been passionate about helping healthcare and life sciences organizations harness the power of Salesforce to transform how they serve patients. By coming together with ZS, we gain the scale, industry depth, and global reach to accelerate that mission. Our combined strengths will allow us to deliver even greater innovation and impact for our customers during a time of profound change in the industry."
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