Tyme Global & OnviSource Elevate Hospitality Standards

OnviSource, a U.S.-based innovator in Agentic AI, analytics, and automation for enterprises and contact centers, announced that Tyme Global has successfully sustained and improved Forbes-level service excellence by implementing OnviSource’s OmVista Agentic AI and Business Analytics Services (BAS). Tyme Global, a leading BPO provider in the hospitality sector, continues enhancing guest support with this intelligent platform.

Through this partnership, Tyme Global has elevated guest interactions to Forbes Travel Guide (FTG) standards globally recognized for defining luxury hospitality excellence. Moreover, the deployment has helped Tyme Global transition from its traditional Business Process Outsourcing (BPO) model to a more advanced Business Function Outsourcing (BFO) foundation.

Ryan Levin, CEO of Tyme Global, said:

"Every one of our agents is trained to deliver Forbes Five-Star level service, and partnering with OnviSource's OmVista Agentic AI and Business Analytics Services (BAS) has allowed us to amplify that mission."

As demand continues to rise, Tyme Global has remained focused on delivering high-touch reservation, guest engagement, and hospitality experiences for luxury hotel and resort partners. The company also supports its clients’ goal of meeting Forbes Five-Star service requirements consistently across every customer and guest interaction.

Forbes Travel Guide assessments evaluate nearly 900 different criteria covering both service execution and emotional intelligence. Meeting such standards at scale required actionable data, stronger quality control, and intelligent automation needs that traditional QA tools could not address effectively.

To close this gap, Tyme Global adopted the OmVista Agentic AI platform paired with OnviSource’s Business Analytics Services. Together, the companies engineered an AI-enabled hospitality quality assurance framework, aligned with Forbes Reservation, Guest Interaction, and Pre-Arrival guidelines. It also enabled automated performance evaluation for every call.

Key capabilities delivered include:

• Automated speech and interaction analytics focusing on clarity, empathy, and personalization.

• QA automation aligned with Forbes service guidelines.

• Performance dashboards to spotlight communication patterns and service trends.

• Human-in-the-loop validation supported by BAS for accurate insights and recommendations.

As a result, Tyme Global expanded its quality assurance coverage dramatically from just 2–5% to 100%. This advancement provided timely, compliant, and actionable insights that strengthened alignment with Forbes guest communication standards. The shift contributed to Forbes Star Ratings for Tyme Global’s clients and reinforced its market positioning, further attracting luxury hotel partners.

Ryan Levin added:

"At Tyme Global, we're passionate about preserving humanity in hospitality while embracing the intelligence of AI … turning every guest interaction into a measurable moment of excellence."

This transformation highlights more than operational improvements; it reshapes how the hospitality outsourcing sector operates. By integrating AI, analytics, automation, and human expertise, players like Tyme Global can support clients in delivering consistent, personalized, data-powered luxury guest experiences.

Francisca Alergria, Chief Operating Officer at OnviSource, said:

"Tyme Global's journey demonstrates how BPOs can evolve into BFOs, owning entire business functions, not just processes… contributing to measurable performance, compliance, and brand excellence."

Overall, the collaboration sets a benchmark for the future of hospitality support, showcasing how intelligent technology can enhance human service delivery at scale.

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