Tuesday, February 10, 2026
Nava, a well-established Brazilian technology consultancy, has entered into a strategic partnership with Twilio, a global leader in customer engagement solutions. This collaboration aims to significantly expand Twilio’s presence in Brazil by positioning Nava as its trusted local partner. Through this alliance, both companies intend to accelerate the adoption and integration of Twilio’s Customer Engagement technologies while enabling businesses across Brazil to streamline and modernize their communication environments.
By combining Twilio’s global platform with Nava’s deep expertise in system implementation, scalability, and customer journey orchestration, the partnership will help enterprises transform fragmented communication systems into unified, intelligent, and automated experiences. This alignment is expected to play a crucial role for companies looking to elevate their digital interactions with customers in an increasingly competitive landscape.
Explaining the value of the partnership, André Scatolini, CEO of Nava, highlighted the complementary strengths of both organizations. He shared, “Twilio integrates flexible APIs and scalable modules for voice, email, and messaging (SMS, RCS, WhatsApp, and chat) to enable the creation of personalized omnichannel journeys. Nava, in turn, acts as a fundamental pillar in translating the platform's potential into concrete results – guaranteeing performance and return on investment in highly complex projects.”
Scatolini further emphasized that Twilio’s platform brings a broad suite of customer engagement tools capable of enhancing interactions across multiple channels. “According to the executive, Twilio offers a platform with a suite of products that enables better customer engagement for companies across all channels. ‘Our partnership allows Brazilian companies to easily integrate and leverage the necessary tools to achieve their business objectives,’ emphasizes Scatolini. ‘Together, Nava and Twilio will offer companies a simple way to build complete and functional solutions aligned with specific market needs.’”
From Twilio’s perspective, the collaboration strengthens its ability to support customers across Latin America, particularly in Brazil—one of the region’s most dynamic digital markets. José Eduardo Ferreira, Regional Vice President of Sales for Latin America at Twilio, explained the strategic importance of the partnership. “As we accelerate our growth across the LATAM region, this partnership will allow us to better serve our customers in the Brazilian market,” affirms José Eduardo Ferreira. “Nava brings the level of excellence, support, and reliability necessary for our customers to offer even more hyper-personalized experiences driven by data and AI — unlocking the full value of our solutions. This collaboration reinforces our commitment to customer focus and creating digital interactions with real business impact.”
Together, Nava and Twilio expect to empower Brazilian organizations to design more intuitive customer journeys and access the tools needed to drive real-time personalization at scale. Their joint efforts aim to reduce complexity, improve operational efficiency, and accelerate growth opportunities for businesses across the country.
The announcement also includes forward-looking statements regarding Twilio’s expectations for its platform capabilities and the potential impact of the partnership. These statements acknowledge that actual outcomes may differ due to various risks and uncertainties, as outlined in Twilio’s most recent filings with the U.S. Securities and Exchange Commission.
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