Tuesday, February 10, 2026
RingCentral, Inc., a leading provider of AI-driven business communications, has launched a new agentic voice AI suite designed to support every stage of customer interaction. The portfolio features three key offerings AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE) collectively engineered to help organizations streamline customer journeys before, during, and after conversations.
The suite spans the complete engagement lifecycle. Before interactions take place, AIR handles incoming calls, appointment bookings, and lead capture, ensuring businesses never miss an opportunity. During live conversations, AVA offers contextual support, automation, and actionable insights in real time. After each interaction, ACE analyzes voice, video, and messaging data to uncover insights and recommend next steps that can improve customer outcomes and operational performance.
Vlad Shmunis, Founder, Chairman, and CEO of RingCentral, said, “For over two decades, RingCentral has delivered reliable, secure, global voice communications backed by hundreds of millions in annual R&D. That foundation uniquely positions us to lead the future of Agentic Voice AI. With AIR, AVA, and ACE, we’re building an ecosystem of agentic intelligence that powers every phase of the conversation before, during, and after. AIR opens the door, AVA drives the interaction, and ACE connects the dots. Every customer interaction generates valuable data across our global platform, and we’re empowering businesses to unlock their data and harness the full potential of voice.”
Industry experts highlight the significance of this evolution. Zeus Kerravala, Principal Analyst at ZK Research, noted, “Voice is having its renaissance moment and RingCentral is leading the charge… RingCentral is showing the world what that future looks like.”
AIR functions as an autonomous AI agent capable of answering calls 24/7. It understands customer needs, manages inquiries, captures leads, and passes conversations complete with context seamlessly to human agents. The updated version includes Salesforce and HubSpot support for automated lead capture, multi-calendar scheduling, and deployment across SIP-based phone systems for cloud, hybrid, and on-premises environments.
Highlighting the impact, Brian Tucker, Chief Digital Officer at Televero Health, stated that AIR boosted monthly appointments by 14% in four months and drove revenue growth of over $200,000.
AVA helps users work efficiently by summarizing calls and meetings, capturing key decisions, and generating action items instantly. Beyond that, AVA can draft and translate messages across languages, provide contextual workflow assistance across calls, texts, and collaboration tools, and support feature discovery to enhance platform adoption and productivity.
Kira Makagon, President & COO at RingCentral, commented, “AVA is your personal virtual assistant that enables you to work smarter, faster, and more efficiently.”
ACE builds on RingSense technology to help businesses unlock intelligence from customer and internal conversations. Its unified analytics layer reveals sentiment, performance trends, and revenue indicators, delivering business context behind customer interactions.
The new Insights module includes:
Explain: Executive-level summaries in easy language
Investigate: Root cause analysis with AI-driven suggestions
Ask ACE: A conversational interface for on-demand insights
Zach Jecklin, CIO of Echo Global Logistics, shared that “We used to have call data. Now, we have business intelligence. It’s that simple.”
Together, the new offerings reinforce RingCentral’s commitment to transforming communication workflows through intelligent, AI-based automation. These solutions help organizations increase productivity, responsiveness, and customer satisfaction by connecting insights across voice and digital channels.
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