Thursday, November 20, 2025
OnviSource, a trusted provider of Agentic AI, analytics, and smart automation for contact centers, has teamed up with SpitFire, a leader in outbound communication and dialing solutions. Through this collaboration, SpitFire will integrate OnviSource’s OmVista Agentic AI platform and its Business Analytics Service (BAS) into its product lineup. The move aims to help customers boost outbound success, enhance agent performance, and streamline operations.
SpitFire delivers flexible call center solutions across cloud, on-premises, and hybrid environments, backed by strong technical support and service. By incorporating OmVista’s capabilities, SpitFire will offer new AI-driven insights, automation features, and agent engagement tools designed to energize outbound campaigns.
With OmVista integration, SpitFire customers will be able to refine and optimize ideal customer profiles (ICPs), identifying prospective buyers with the highest conversion potential. Additionally, real-time agent guidance will help agents improve interactions and deliver stronger performance. The platform will also capture and analyze outbound calls using real-time or post-call QA, supported by AI to uncover winning strategies, compliance issues, and coaching opportunities.
Manual processes such as call wrap-up and other post-call tasks can now be automated, helping minimize errors and operational delays. This partnership can help contact centers boost agent productivity and call volumes by 30–60%, while also enhancing call quality, compliance, and overall results. These efficiency gains empower teams to manage higher call volumes without additional staffing.
“We are thrilled to partner with SpitFire to bring the power of OmVista Agentic AI and our Business Analytics Services to their customers,” commented Francisca Alegria, Chief Operating Officer of OnviSource. “This collaboration perfectly aligns with our mission to help contact centers achieve superior performance and customer experience through an empathetic balance of AI automation and human expertise.”
This balanced approach referred to by OnviSource as the Empathetic Integration of Agentic AI and Human Expertise ensures customers gain the combined benefits of AI-powered efficiency and human understanding. With OmVista enhancements, SpitFire users can transform outbound systems from volume-centric workflows to strategy-focused operations optimized for results.
“Partnering with OnviSource allows us to offer far more than outbound dialing technology it allows us to deliver intelligent, insight-driven performance management to our customers,” said Michael Henochowicz, Chief Executive Officer of SpitFire. “By integrating OmVista Agentic AI, our users can now analyze their outreach, gain real-time performance insights, and automate time-consuming tasks. Together, we’re empowering contact centers to achieve higher success rates, improved agent productivity, and lower operational costs.”
OnviSource’s Business Analytics Service (BAS) enhances this offering through consultative support from its AI Academy experts, helping clients understand solutions, calculate ROI, build proof-of-concepts, customize systems, and optimize AI models. This end-to-end involvement ensures customer onboarding is seamless and that outcomes are fully achieved in production environments.
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