Thursday, October 16, 2025
Infinx, a leading provider of AI-driven patient access and revenue cycle management (RCM) solutions, has announced a strategic investment in Voxology AI, a healthcare technology innovator specializing in conversational AI agents for the front office.
Through this partnership, Infinx aims to integrate voice-first automation into its contact center suite, expanding its capabilities from back-office RCM operations to front-office, patient-facing workflows. The collaboration will allow healthcare providers to deploy advanced AI scheduling agents that minimize administrative tasks, streamline patient access, and improve overall patient experiences all from one unified platform.
"Call volume, staffing shortages, and long hold times are crushing the front desk experience," said Jaideep Tandon, CEO of Infinx. "With Voxology's AI agents embedded into our patient access workflows, providers can offer 24/7 scheduling support without adding headcount, while giving patients a faster, more compassionate experience from the first call."
As part of this collaboration, Voxology AI’s flagship technology has now been integrated into the Infinx Healthcare Revenue Cloud. These intelligent, voice-first AI agents manage inbound calls, handle appointment scheduling and modifications, and efficiently triage complex patient requests all through natural, empathetic dialogue that mirrors human interaction.
"Phone calls are still the #1 way patients schedule appointments. That moment is where both patient experience and revenue truly begin," said Aakarsh Sethi, founder of Voxology AI. "Together with Infinx, we're turning the front office into a proactive, AI-powered access hub where patient experience meets provider success."
Highlighting the scalability of this partnership, Navaneeth Nair, Chief Product Officer at Infinx, emphasized the operational strength behind the integration. "Anyone can build a voice agent that looks good in a demo. But scaling that into a production workload that's accurate, resilient, and backed by real operations, that's where most fail," he said. "With Voxology AI and our human-in-the-loop infrastructure, Infinx is delivering agentic AI that works in the real world and scales seamlessly within our Healthcare Revenue Cloud platform."
This investment underscores Infinx’s commitment to driving AI-powered transformation across healthcare operations, bridging the gap between back-office efficiency and front-office experience to create a truly connected, patient-centric ecosystem.
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