AP Pension Partners with Cognizant for BPO, RPA Services

Cognizant has announced a strategic partnership with AP Pension, one of Denmark’s top life and pension providers, to accelerate the company’s ongoing business transformation. The collaboration focuses on Business Process Outsourcing (BPO), Robotic Process Automation (RPA), and the optimization of key administrative functions, all aimed at driving efficiency, scalability, and improved customer experiences in the coming years.

Under the agreement, Cognizant will deliver services through its Nordic-speaking Center of Excellence in Vilnius, Lithuania, which serves as the company’s European hub for insurance and automation solutions. Leveraging its extensive expertise, Cognizant will provide AP Pension with additional operational capacity, helping the organization manage growing workloads and reallocate internal teams toward more strategic, value-driven initiatives. This partnership is expected to strengthen AP Pension’s overall customer service delivery and operational agility.

Janni Bové Schou, Chief Commercial Officer at AP Pension, said:

"This agreement provides us with the extra capacity we need to deliver on our transformation journey – without compromising the quality for our customers. By partnering with Cognizant, we can free up internal resources to focus on strategic initiatives, while also strengthening efficiency in our daily operations."

Through this collaboration, AP Pension aims to achieve a more seamless transformation by combining Cognizant’s automation expertise with its internal capabilities. By automating and streamlining complex administrative processes, AP Pension can not only enhance employee productivity but also ensure faster response times and more personalized customer engagement.

Cognizant’s Nordic hub in Lithuania plays a key role in supporting clients across Europe, offering tailored digital and automation services that help organizations scale efficiently. The partnership with AP Pension reinforces Cognizant’s growing influence in the Nordic financial services sector, particularly in the areas of insurance transformation and business process modernization.

Thomas Djursø, Country Manager at Cognizant Denmark, said:

"We are proud to be chosen as a partner by AP Pension. This collaboration is proof of our strong position in BPO in Denmark. With our experience and capabilities, we will help AP Pension scale efficiently, optimise processes, faster time-to-market and create even better customer experiences."

By joining forces, Cognizant and AP Pension are setting a strong example of how automation and outsourcing can accelerate business transformation. The initiative is expected to bring measurable benefits, from cost optimization to enhanced service delivery, helping AP Pension remain competitive in Denmark’s fast-evolving financial landscape.

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