Monday, September 29, 2025
Category: AI & Automation in Contact Centers
AI & Automation in Contact Centers

Cerence AI’s mobile work agent integrates Microsoft 365 Copilot for hands-free, secure work in cars, reducing driver distra...

AI & Automation in Contact Centers

NiCE’s acquisition of Cognigy accelerates its AI roadmap and brings Cognigy’s top-tier conversational AI to over 25,000 c...

AI & Automation in Contact Centers

ProNexis, a leading home services platform, now offers seamless AI integration through its new partnership with Connex AI to ...

AI & Automation in Contact Centers

Waanee AI teams up with Digitide to deliver blended human-AI CX, empowering agents, scaling service, and preserving the value...

AI & Automation in Contact Centers

New integration gives sales and service teams a unified HubSpot workspace, enabling smarter workflows and better customer eng...

AI & Automation in Contact Centers

AI leaders partner to deliver smart, low-power voice interaction tech, bringing advanced conversational AI to next-gen automo...

AI & Automation in Contact Centers

The “Denise” platform lets patients easily manage appointments using voice or text, enhancing convenience and improving t...

AI & Automation in Contact Centers

ServiceNow deal aims to streamline government workflows, cut costs, and support AI-driven transformation with a simplified li...

AI & Automation in Contact Centers

Telnyx partners with Synopsis to deliver scalable voice AI and connectivity solutions for the fast-growing digital market in ...

AI & Automation in Contact Centers

Space Agent transforms smart buildings into responsive, AI-powered environments, offering seamless workplace management throu...