GSA & ServiceNow Partner to Accelerate AI in Government

The U.S. General Services Administration (GSA) has announced a OneGov agreement with ServiceNow to accelerate AI-first modernization across federal agencies. Using the ServiceNow AI Platform, government agencies could see up to a 30% boost in workflow efficiencymaking everyday processes faster, smarter, and easier through intelligent automation.

As part of this agreement, eligible federal customers will benefit from a simplified licensing model that makes adoption easier and more cost-effective. Agencies can save biggetting up to 70% off the list price when upgrading to the new ITSM Pro or ITSM Pro Plus bundles, or enjoy a 40% discount on standalone ITSM Pro upgrades. These offerings provide agencies with flexibility while delivering powerful automation tools, including predictive analytics, process mining, and workforce optimization.

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“The Trump Administration is committed to leveraging the power of AI to transform government operations and enhance citizen services, ensuring we operate with efficiency and agility, while leveraging innovative technology,” said GSA Acting Administrator Michael Rigas. “This partnership with ServiceNow will be instrumental in streamlining government technology, driving efficiency, and unlocking significant taxpayer savings.”

“This agreement is a logical next step in the AI transformation of government and positions us to deliver on the administration’s goals for efficiency, productivity, and the priorities outlined in President Trump’s AI Action plan,” said Federal Acquisition Service Commissioner Josh Gruenbaum. “We are excited to partner with ServiceNow as we work to accelerate federal innovation and efficiency with a powerful, AI-first platform to connect and streamline the government’s technology stack.”

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“When President Trump says the federal government needs to operate like a best-run business, he means it. ServiceNow’s role as the AI control tower for this transformation has never been more relevant,” said Bill McDermott, chairman and CEO, ServiceNow. “Our AI platform and solutions will help every federal agency consolidate the past, strengthen security, and deliver better outcomes for the American people.”

Key Highlights of the OneGov Agreement

• Big Savings You Can’t Miss: Get up to 70% off on ITSM Pro and Pro Plus bundlesavailable through September 2028. Prefer just the standalone ITSM Pro? You can grab that at 40% off until September 2026.

• Smart, AI-Driven Modernization: The ServiceNow AI Platform brings everything together in one place, making automation easier across IT, security, HR, and citizen services.

• Powerful AI Agents at Your Fingertips: Thousands of pre-built AI agents are ready to help speeding up incident fixes, speeding approvals, summarizing case info, and keeping you on top of your service commitments.

• Mission-Ready Infrastructure: Solutions are available for FedRAMP High (IL4) and National Security Cloud (IL5) environments, ensuring security and compliance.

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This agreement supports President Trump’s Executive Order on streamlining procurement and aligns with GSA’s OneGov Strategy, offering a cost-effective, future-ready solution for federal IT needs. ServiceNow’s AI already powers more than 200 million government tasks annually, driving faster operations, improving service delivery, and generating measurable taxpayer savings.

By combining the OneGov Strategy with ServiceNow’s AI-powered platform, federal agencies gain direct access to mission-ready technology that fuels faster modernization, stronger collaboration, and more efficient citizen services across the nation.

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