AI & Automation in Contact Centers | Contact Center Technology Insights

Converge Technologies Partners with NVIDIA to Help Businesses Scale AI Programs
June 02, 2025

AI & Automation in Contact Centers

Pellera Technologies partners with NVIDIA to deliver tailored AI Blueprints and generative AI tools via Contact Center IQ, he...

Firstsource Partners with Sanas to Boost Customer Chats Using AI
June 02, 2025

AI & Automation in Contact Centers

Firstsource partners with Sanas to enhance global customer support using AI-powered real-time speech technology.

FourNet Unveils IntellAIgent: Transforming AI-Driven Contact Center Operations
June 02, 2025

AI & Automation in Contact Centers

FourNet’s IntellAIgent is an AI-powered contact center platform that automates tasks and delivers natural, personalized cus...

NICE Actimize upgraded its SURVEIL-X solution with Generative AI via Actimize Intelligence, enabling smarter detection of market abuse across employee communic
June 02, 2025

AI & Automation in Contact Centers

In the fast-evolving world of financial crime and conduct risk today, legacy infrastructure is lagging behind in keeping up w...

Agentic AI: Revolutionizing Customer Service Interactions
June 02, 2025

AI & Automation in Contact Centers

Discover how Agentic AI transforms customer service in 2025 to deliver personalized, proactive, and efficient experiences tha...