Sunday, October 26, 2025
UJET, a pioneer in AI-driven contact center technology, has announced a new strategic reseller partnership with Laivly, a leader in AI-powered agent assist solutions. The collaboration enables UJET customers to directly access Laivly’s intelligent AI agent, Sidd, through UJET’s existing contracting and commercial framework simplifying procurement and accelerating deployment timelines.
With this partnership, UJET customers can now leverage their existing agreements to seamlessly integrate Laivly’s advanced AI technology. This streamlined approach shortens the path to adoption, speeds up implementation, and delivers measurable business impact faster than ever before.
The partnership aims to help contact centers consolidate their CCaaS and AI ecosystem investments while improving operational efficiency, agent productivity, and retention.
"It's no surprise that UJET expanded its CX arsenal to include Laivly AI. UJET has always been one of the more open CCaaS platforms, whether it's running on hyperscaler platforms or integrating with various Quality Management and Workforce Optimization providers. UJET and Laivly already have joint implementations that demonstrate the value of the combination,” said Dave Michels, Principal Analyst and Founder of TalkingPointz. “We knew AI was changing CX, but it's also becoming clear that multiple AI services are necessary for platforms to meet the diverse needs of their customers. Laivly’s powerful AI co-pilot, Sidd, becomes an additional way for UJET’s customers to seamlessly accelerate ROI, automate services, and empower agents.”
The UJET–Laivly partnership focuses on three critical areas to transform enterprise contact centers:
Accelerating ROI: With Laivly’s streamlined platform, UJET customers can achieve ROI in less than 30 days. This rapid deployment model removes the complexity often associated with custom AI projects, allowing organizations to realize value faster.
Empowering and Retaining Agents: Laivly’s AI agent, Sidd, acts as a real-time co-pilot that automates repetitive tasks like note-taking and provides intelligent guidance during live interactions. This enables agents to work up to twice as fast, reduces burnout, enhances job satisfaction, and improves overall retention rates.
Future-Proofing Customer Experience: Featuring the no-code Sidd Studio, Laivly empowers business users to easily configure and deploy AI workflows without relying on developers. This flexibility allows organizations to adapt swiftly to evolving customer needs, making their operations more agile and resilient.
The biggest challenge with AI in the contact center is implementation and speed to value,” said Jeff Fettes, CEO of Laivly. “Laivly was built for fast planning, fast deployment, and fast ROI. This gives brands a foundation they can build on with highly configurable, brand-specific solutions. UJET has set the standard for modern CCaaS, and together we’re making it easier than ever for brands to see results from day one.”
By joining forces, UJET and Laivly are redefining what’s possible in contact center operations. The partnership simplifies AI adoption, reduces time to value, and empowers agents to deliver smarter, faster, and more human-centric customer experiences. Together, they are setting a new standard for the next generation of AI-powered customer engagement platforms.
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