Sunday, November 09, 2025
Tata Communications, a global leader in communication technology, has unveiled its Voice AI platform powered by Agentic AI, marking a major leap in next-generation customer engagement solutions. This innovative speech-to-speech platform enhances real-time decision-making, supports multilingual fluency, and ensures minimal latency, setting a new standard for how enterprises interact with their customers. By enabling personalized, context-aware, and channel-agnostic conversations, the solution is set to redefine the customer experience landscape, especially for financial institutions seeking to enhance their digital engagement strategies.
Built on Tata Communications’ extensive global voice network and backed by its robust AI Cloud infrastructure, the Voice AI platform is designed for enterprise-grade scalability and security. It seamlessly integrates with clients’ APIs and fintech platforms, enabling end-to-end automation of customer interactions right from the initiation stage to resolution. This ensures that every customer engagement is faster, more efficient, and data-driven.
Supporting over 40 Indian and global languages including Hindi, Tamil, Spanish, and Mandarin the platform empowers enterprises to connect with diverse audiences effortlessly. Its real-time speech recognition, transcription, and sentiment analysis capabilities further help organizations extract actionable insights from every conversation, making it an invaluable tool for industries with high customer interaction volumes.
A.S. Lakshminarayanan, MD and CEO of Tata Communications, said: "What differentiates Tata Communications Voice AI platform is that it's not just a tool. It is a scalable, enterprise-ready platform designed to deliver real outcomes. Driven by Agentic AI, it brings integrated intelligence where Voice AI is embedded into customer journeys to address a wide range of use cases that we are already co-discovering with our customers. Built for speed, scale and reliability, it goes beyond pilots and proofs of concept to provide enterprises..."
With the introduction of this platform, Tata Communications continues to push the boundaries of AI-driven communication technology. The company’s deep domain expertise and network infrastructure give it a strategic edge in enabling intelligent automation for businesses across sectors. As enterprises increasingly adopt AI-powered customer engagement, Tata Communications’ Voice AI platform positions itself as a transformative solution for brands aiming to deliver seamless, intelligent, and human-like interactions at scale.
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