IBS Software just made a big leap in AI-driven cargo management at their 25th Cargo Forum in New Delhi. They introduced Agentic AI, a new suite of smart virtual agents that will change how airlines and cargo handlers work. By adding intelligence, speed, and predictive capabilities to their iCargo platform, IBS is setting a fresh standard for digital transformation in the global cargo industry.
The Agentic AI suite integrates smart, conversational agents into the iCargo platform to enhance key business functions like Revenue Management, Customer Service, Mail Management, and Sales. Unlike traditional systems that only react, these AI agents can predict, recommend, and explain outcomes. By enabling natural language interaction, users gain contextual insights and real-time recommendations that translate data into actionable decisions. Whether optimizing yield, resolving customer queries within seconds, or ideconntifying anomalies in mail and sales processes, the suite reduces human effort while enhancing accuracy and speed.
Radhesh Menon, Head of Cargo & Logistics Solutions at IBS Software, highlighted the real-world impact of the innovation: "These AI agents act as copilots, empowering cargo teams to recover revenue faster, respond to disruptions instantly, and deliver personalized customer experiences at scale. This is about transforming operations from reactive to predictive."
The platform is built on a three-pronged approach centered on:
Enhancing customer experience with hyper-personalized, conversational interfaces.
Driving operational excellence through intelligent, proactive agents.
Fostering an AI-first culture that shares insights across cargo teams.
This framework ensures measurable outcomes, including faster revenue recovery, reduced manual workloads, and improved service levels—while maintaining compliance, trust, and scalability across global cargo operations.
George Varghese, Head of the Data & AI Centre of Excellence at IBS Software, emphasized the strategic significance of this launch: "We are empowering our customers by uniting iCargo's robustness as a trusted system of record and its maturity as a platform with the agility of agents to drive outcomes across their networks. With explainable AI built into the core, we ensure trust and transparency while delivering enterprise-grade intelligence at scale—making our customers future-ready in the agent economy."
The IBS Software Cargo Forum (ICF) has evolved into a global hub for collaboration, innovation, and transformation. Since its launch in 2012, ICF has attracted over 100 airline and cargo handling customers, evolving into more than just an annual industry gathering. It has become a true catalyst for change, shaping the evolution of the iCargo platform and accelerating the adoption of emerging technologies like AI across the air cargo ecosystem.
The 25th edition of ICF not only celebrated this legacy of innovation and collaboration but also underscored a pivotal moment for IBS Software and its partners. By combining deep industry expertise with AI-driven innovation, IBS has positioned itself to lead the next era of global cargo operations.
Recommended News
To join our expert panel discussions, reach out to sudipto@intentamplify.com
Tags:
Hume’s expressive AI model supports Japanese and 10 languages in real-time, powered exclusively by SambaCloud, strengthening SambaNova’s partnership with Hume.
Vonage enables unified global contact center operations with fast deployment, improved cost efficiency, and support for seamless geographic expansion.
