Thursday, October 09, 2025
Helport AI Limited, a global leader in AI-powered enterprise communication solutions, has announced the expansion of its collaboration with Atome, one of Southeast Asia’s top Buy Now, Pay Later (BNPL) platforms. The partnership, which began in May 2025, has already shown remarkable success, with Helport AI’s Philippines-based teams achieving the #1 rank across Atome’s spending and loan product categories. With this momentum, both companies are now preparing to scale their operations, focusing on increasing the number of trained, AI-enabled customer support agents in the coming months.
The collaboration officially commenced on May 19, 2025, with Helport AI introducing AI-enabled support teams for two of Atome’s flagship financial products. Within a span of ten weeks, the company successfully onboarded 78 highly trained agents utilizing its proprietary AI technology across eight program lines, covering both card and cash repayment portfolios.
By June, one of Helport AI’s teams had achieved a remarkable performance jump — moving from fifth position to the top spot in just one month. By July, both Helport AI teams secured the #1 position on Atome’s regional performance scorecards, earning formal recognition from Atome’s executive leadership.
“The exceptional results achieved by a newly established team underscore the transformative impact of AI and the distinctive capabilities of Helport AI in training and onboarding high-performing agents,” said Jason Lim, Site Manager, Atome Malaysia.
According to Leo Luo, Vice President at Helport AI, “We believe this partnership exemplifies Helport AI’s ability to leverage its leading AI technology to rapidly train and scale compliant, high-performing, voice-based BPO teams customized to the specific requirements of fintech clients. We are proud to support Atome’s regional expansion and look forward to deepening our partnership as we move toward the next major milestone in agent growth.”
As BNPL adoption continues to rise across Southeast Asia, both companies are in active discussions to expand their joint programs to meet growing consumer demand. Helport AI’s operational model — which integrates AI-driven software with skilled contact center agents continues to set new benchmarks for client success, efficiency, and scalability. This next phase of collaboration is expected to further reinforce Helport AI’s position as a trusted technology partner for the region’s leading fintech platforms.
Recommended News
To join our expert panel discussions, reach out to sudipto@intentamplify.com
Tags:
ScreenMeet and Nexthink team up to deliver faster, cost-effective IT support with improved FCR, analytics, and automation through integrated remote access.
Pilot in progress as the insurer aims to transform self-service using AI agents that can reason, take action, and handle complex tasks efficiently.
