ScreenMeet & Nexthink Partner for Seamless Issue Resolution

ScreenMeet, a global leader in embedded remote support technology, has officially announced its partnership with Nexthink, a top provider of digital employee experience (DEX) management solutions. The collaboration aims to redefine how organizations deliver seamless IT support by integrating advanced tools that enhance remote assistance efficiency and employee satisfaction.

As a proud gold sponsor of Experience 2025, ScreenMeet is excited to showcase its impressive tools for screen sharing, mobile camera collaboration, and secure remote control — helping teams connect and solve problems faster than ever. These features allow IT teams to access devices instantly, diagnose issues faster, and eliminate friction in end-user experiences. By joining forces with Nexthink, the partnership ensures faster, more cost-effective issue resolution while maintaining complete transparency through auditable, one-click troubleshooting records.

"It is essential that the experience of remote support feels simple and effective for the end user," commented Kaushik Shah, VP Technology Alliance at Nexthink. "With ScreenMeet's proven expertise in delivering seamless and reliable remote support, we are ensuring that person-to-person interactions remain a natural extension of the digital employee experience. Together, we are committed to providing organizations with the tools to deliver fast, high-quality assistance whenever it is needed, without disrupting productivity."

This collaboration strengthens enterprise IT capabilities by empowering helpdesk agents with tools that boost performance metrics. A ScreenMeet customer, for instance, reported a 35% improvement in first-call resolution (FCR), a threefold rise in user adoption, and a 50% reduction in support costs.

The partnership offers additional key advantages, including:

• Auditable trails: Enable organizations to track when and how agents engage with end users, evaluate resolution steps, and continuously refine IT support operations.

• Analytical insights: Deliver comprehensive data on complex remediations, helping IT leaders identify proactive ways to enhance digital experiences.

• Automated problem-solving: Utilize Nexthink Flow’s automation to resolve recurring issues swiftly and minimize downtime.

"For modern enterprises, productivity is king," said Ben Lilienthal, Co-founder and CEO of ScreenMeet. "A core part of this is equipping IT support agents with tools that allow them to resolve tickets faster and deflect ticket escalation. This partnership is going to be critical to that mission, unlocking not just significant productivity gains but tangible ROI as a result, while also removing a key source of employee dissatisfaction."

Together, ScreenMeet and Nexthink are setting a new benchmark for digital employee experience and IT efficiency, ensuring that every remote interaction contributes to a more connected, productive, and empowered workplace.