Thursday, January 15, 2026
Flipdish, known as a frontrunner in applied AI for the hospitality sector, has introduced its newest innovation—Flipdish AI Phone Agent, an advanced conversational AI designed to ensure restaurants never lose a call or an order. With this launch, the company takes a significant leap toward integrating AI throughout its platform, allowing restaurants to offer faster service, greater consistency, and improved revenue without increasing staff workload.
The announcement took place at Dished Live ’25 in London, where CEO Conor McCarthy revealed how the new system strengthens Flipdish’s mission of enhancing every customer interaction. The AI-powered phone solution instantly responds to customer calls, accurately processes orders, offers personalized upsells, securely handles payments, and forwards the final order to the restaurant’s POS or kitchen printer—all within the Flipdish ecosystem.
“In restaurants everywhere, the phone never stops ringing. But every missed call is an order lost to the competition,” said Conor McCarthy, CEO and Co-Founder of Flipdish. “Flipdish AI Phone Agent ensures every call is answered, every order captured, and every customer served perfectly, without adding a single shift to the rota. This isn’t just another AI tool. It’s the next evolution of the Flipdish platform, combining our deep hospitality expertise with advanced conversational AI to make operations more efficient, and more profitable.”
Flipdish designed the AI Phone Agent to act like a top-performing staff member—only faster, more reliable, and optimized to boost revenue on every call. The system:
Immediately answers every call with AI trained on the restaurant’s own brand voice
Naturally verifies orders, including notes, modifications, and delivery details
Recommends add-ons and featured items to lift average order value
Accepts secure payments during the call
Sends each completed order straight to Flipdish POS or the kitchen printer
This eliminates missed calls, minimizes human error, and reduces the need for additional employees.
Because the AI Phone Agent integrates directly into the greater Flipdish platform, restaurants gain a unified AI-powered environment for online ordering, POS, loyalty programs, and marketing. For brands with multiple locations, the tool ensures a consistent tone, accurate menus, and uniform customer experiences—whether customers engage online, via app, in-store, or over the phone. Every phone order also feeds into Flipdish’s data engine, unlocking deeper operational insights and enabling more effective marketing automation.
The AI Phone Agent strengthens customer loyalty by ensuring every phone order contributes to the restaurant’s Flipdish rewards program. The system identifies returning customers, checks their loyalty status, and can recommend customized offers to encourage repeat business. This transforms casual callers into long-term loyal guests.
The solution is currently available to restaurants and takeaway businesses across the UK, Ireland, and select international regions. It works seamlessly with Flipdish POS, loyalty systems, and kitchen printers.
“This launch shows how AI can be truly transformative when it’s built into a platform that already runs a restaurant’s operations,” added McCarthy. “We’re not adding complexity, we’re removing it, by letting AI handle the repetitive work so people can focus on great hospitality.”
To join our expert panel discussions, reach out to info@intentamplify.com
Recommended News
Tags:
CXP transforms every customer interaction into governed, intelligent action by unifying data, systems, and interactions across both voice and digital channels.
Autopilot offers outcome-based pricing at 2¢ per successful action, delivering agentic AI that takes action while companies pay only for results.
