Tuesday, February 17, 2026
ConvoZen has officially announced a strategic partnership with Al-Futtaim Technologies to deploy its conversational intelligence platform across key Gulf markets, including the United Arab Emirates, the Kingdom of Saudi Arabia and Qatar. This collaboration marks a significant milestone for ConvoZen, as it represents the company’s first expansion beyond India and strengthens its position in the rapidly growing Middle East and North Africa (MENA) region. Through this alliance, both companies aim to deliver advanced AI-powered customer experience solutions tailored for enterprise contact centres.
As part of the partnership, ConvoZen and Al-Futtaim Technologies will focus on industries that handle high volumes of customer interactions, such as retail, automotive, real estate, banking, financial services, insurance (BFSI) and healthcare. These sectors increasingly rely on intelligent automation and data-driven insights to improve operational efficiency and customer engagement. Therefore, the partnership will offer AI-powered capabilities, including compliance monitoring, sales optimization and workflow efficiency improvements, helping organizations streamline operations and enhance overall service quality.
Importantly, Al-Futtaim Technologies will take the lead in managing sales, implementation and regional market expansion across the Gulf Cooperation Council (GCC) countries. This local expertise will help ensure smooth deployment and faster adoption of ConvoZen’s platform among regional enterprises. At the same time, the collaboration reflects the growing demand for conversational intelligence solutions as businesses shift toward AI-first customer experience strategies.
ConvoZen’s platform analyzes customer conversations across multiple channels, including voice calls, chat platforms and other digital communication channels. By converting these interactions into actionable insights, the system enables businesses to make informed decisions and improve service performance. Additionally, the platform offers real-time agent assistance, automated quality monitoring and advanced analytics tools that support smarter decision-making and enhanced operational efficiency.
Currently, ConvoZen serves several well-known enterprises in India, including TATA AIG, HDFC, Spinny, CARS24, Pilgrim and The Souled Store. The company also supports a number of customers in the MENA region, and this partnership will further strengthen its presence and capabilities in the region. Notably, the platform will support Arabic-language interactions, ensuring better accessibility and effectiveness for regional users. Furthermore, the companies will focus on delivering advanced analytics, agent-assist intelligence and AI-driven decision support across customer-facing operations.
Akhil Gupta, Founder of ConvoZen and Co-founder and Chief Product and Technology Officer of NoBroker, said, “This partnership with Al-Futtaim Technologies allows us to take our analytics and agentic AI capabilities into the MENA region, proving that ConvoZen’s value extends well beyond India and Indian-language use cases.”
He also emphasized that enterprises are moving beyond basic automation and adopting intelligence-driven customer engagement strategies. According to Gupta, this collaboration positions ConvoZen to help organizations implement data-driven, AI-first customer experience models more effectively.
Razi Hamada, General Manager at Al-Futtaim Technologies, said, “Partnering with ConvoZen marks an important milestone in Al-Futtaim Technologies’ journey to build AI-first customer experience ecosystems in the region.”
He further added that the partnership will strengthen support for key industries such as retail, automotive, real estate, BFSI and healthcare, as these sectors increasingly adopt AI-powered customer engagement technologies.
Overall, this partnership highlights ConvoZen’s global growth ambitions and reflects the increasing importance of conversational intelligence and AI-driven insights in transforming modern customer experience strategies across the GCC region.
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