Sunday, October 26, 2025
Bright Pattern, a global leader in omnichannel contact center solutions, has strengthened its strategic alliance with Dubai-based Voxtron Middle East LLC to accelerate AI-powered customer experience innovation across the UAE.
Through this enhanced collaboration, Voxtron’s cloud contact center platform, Voxvantage, now integrates Bright Pattern’s advanced AI technology. As a result, enterprises in the region can benefit from intelligent automation, real-time performance insights, and more seamless customer engagement capabilities.
“This partnership reflects Voxtron’s commitment to offering scalable, AI-enabled solutions that meet the rising expectations of today’s digital-first customers,” said Padickapparambil Thomas, CEO of Voxtron Middle East LLC. “Bright Pattern’s AI-powered omnichannel platform is the perfect fit for our vision of delivering top-tier customer experience solutions. With these capabilities embedded in Voxvantage, our enterprise customers can scale efficiently while providing truly personalized service.”
Additionally, Michael McCloskey, CEO of Bright Pattern, said: “Partnering with Voxtron gives us a strong presence in the UAE, supported by their deep market expertise. Together, we aim to empower enterprises with intelligent cloud-native solutions that transform customer engagement.”
With its headquarters in Dubai, Voxtron Middle East has played a major role in driving digital transformation for over 10 years. The company specializes in cloud contact centers, unified communications, and industry-specific collaboration tools. Moreover, its offerings are hosted on Moro Hub part of Digital DEWA ensuring secure and compliant data hosting within the UAE, especially crucial for regulated markets.
Bright Pattern continues to gain recognition globally for its user-friendly, AI-native omnichannel platform. With more than 500 customers in 30 countries, its solutions combine ACD, AI-driven analytics, workforce management (WFM), and rapid deployment options across cloud or on-premises environments, ensuring better ROI for enterprises.
This strengthened partnership unites Voxtron’s deep regional knowledge with Bright Pattern’s world-class innovation perfectly aligning with the UAE’s commitment to digital excellence. Together, they aim to help organizations enhance customer journeys, streamline service operations, and adopt the future of intelligent customer engagement.
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