Wednesday, October 01, 2025
boost.ai has unveiled a series of major upgrades to its Conversational AI platform, introducing a next-generation voice experience built specifically for enterprises. The enhanced offering debuts Express Voice for instant speech-to-speech conversations and delivers improvements to Enterprise Voice, designed for complex and highly regulated scenarios. Alongside these upgrades, boost.ai is also rolling out new tools such as real-time transcription, advanced analytics, speech-to-text fine-tuning, and natural background audio that makes digital conversations feel more human.
Industry trends show that the role of voice in customer service is rapidly expanding. Gartner predicts that by 2028, 70% of customer service journeys will start and end with voice-based assistants on mobile, while by 2029, agentic AI will autonomously resolve 80% of issues. This transformation requires enterprises to adopt solutions that balance speed, natural flow, and enterprise-grade reliability. Boost.ai’s upgraded platform has been designed with exactly these needs in mind.
Jerry Haywood, CEO of boost.ai, highlighted the growing importance of seamless voice engagement. “Customers today expect voice interactions that are as seamless as a real conversation with a human. With our upgraded voice offering, we’re giving enterprises the ability to meet those expectations instantly, while still ensuring the control and reliability they need. Voice Agents are moving to the center of customer service, and those who get it right now will own the loyalty of tomorrow’s customers.”
The enhanced platform introduces two distinct modes tailored for different enterprise requirements.
Express Voice, powered by speech-to-speech technology, enables instant and fluid conversations by sending audio directly to multimodal models without transcription delay. This mode is ideal for quick interactions, FAQs, and simple customer inquiries where speed and natural responses matter most.
Enterprise Voice leverages the traditional speech-to-text/text-to-speech setup to provide maximum control and reliability. It supports complex and transactional conversations, includes built-in PII masking, hybrid NLU, and robust guardrails—making it particularly well-suited for regulated industries that demand compliance and predictability.
The platform upgrades also introduce features that strengthen both performance and customer experience. Enterprises now benefit from real-time transcription during test calls, enabling fast verification of recognition accuracy. Enhanced voice analytics provide immediate access to key call metrics, offering visibility into performance at scale. With speech-to-text fine-tuning, organizations can teach the AI industry-specific terms, acronyms, and product names, improving accuracy significantly. Meanwhile, ambient and thinking audio ensure conversations feel smooth and lifelike by replacing silences with subtle cues that reassure customers the AI is actively listening.
Rasmus Hauch, CTO of boost.ai, emphasized the future of conversational engagement. “Voice is fast becoming the default interface for customer service. By offering both instant, natural interactions and enterprise-grade control, we’re giving businesses the tools to interact with their customers in the most natural way possible, without compromising on safety, accuracy, or trust.”
The company’s roadmap includes Adaptive Voice, an industry-first hybrid approach that blends the strengths of Express and Enterprise Voice within a single interaction. This innovation will allow AI to handle simple use cases with speed and flexibility while seamlessly shifting to a compliance-driven mode when conversations become more complex or regulated. This future-ready approach combines agility with assurance—delivering customer engagement without compromise.
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