Sunday, November 09, 2025
Bolt On Technology, a recognized leader in automotive aftermarket software solutions, has unveiled MILES, a cutting-edge artificial intelligence (AI) platform designed to bring new levels of intelligence, efficiency, and connectivity to auto repair shops. The launch represents a major milestone for the company, marking the beginning of a new era in shop management and customer experience innovation.
MILES serves as the unified brand for Bolt On Technology’s expanding suite of AI-powered solutions aimed at transforming how repair shops operate and communicate with customers. Through MILES, the company is redefining automation and personalization in the automotive repair industry.
MILES AI Assistant: This intelligent in-app agent is built directly into Bolt On’s CRM systems, offering users instant, conversational support. It helps shop owners and staff get immediate answers to product questions, enhancing productivity and customer response times.
MILES Virtual Service Advisor: This customer-facing AI solution enables auto repair businesses to maintain seamless, 24/7 communication with clients. From booking appointments to addressing inquiries, it ensures customers remain engaged even between visits.
Together, these solutions demonstrate Bolt On Technology’s commitment to driving smarter, faster, and more efficient operations for the automotive repair community. The introduction of MILES strengthens the company’s leadership in shop technology by empowering businesses to enhance communication, save time, and deliver exceptional customer experiences.
“MILES represents more than just a product launch, it’s a new chapter in our company’s story,” said Adam Miller, Head of Product at Bolt On Technology. “By embedding AI directly into our platform, we’re empowering shops to deliver faster, smarter, and more personalized experiences for their customers. This is the future of shop success.”
The launch of MILES follows a strategic period of investment in Bolt On Technology’s product development efforts. The company has recently expanded its product management team and established a specialized Artificial Intelligence Unit dedicated to next-generation innovation and customer-centric enhancements.
“Bolt On has always been known for helping shops run better businesses,” added Evangelos Antypas, CEO of Bolt On Technology. “Now, with MILES, we’re pushing those boundaries even further by using AI to make that experience seamless, predictive, and truly customer-first.”
The MILES AI Assistant will debut within Bolt On’s CRM products next week, with the MILES Virtual Service Advisor scheduled for release shortly afterward.
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