8x8 Expands Secure Pay to Simplify Global Collections

For many organizations, collecting payments remains one of the most time-consuming and frustrating aspects of customer service. Agents often spend hours chasing overdue balances, customers are left waiting in long queues, and fragmented, manual processes slow down revenue recovery while eroding the overall customer experience.

To address these challenges, 8x8, a leading global provider of business communications solutions, has expanded the global availability of 8x8 Secure Pay, a unified payments solution designed to accelerate collections, reduce manual workloads, and make it easier for customers to complete payments across digital channels. The solution also helps organizations meet key regulatory and compliance requirements while modernizing their payment workflows.

As part of the 8x8 Platform for CX, 8x8 Secure Pay can be combined with 8x8 Proactive Outreach and the 8x8 Intelligent Customer Assistant to create a more automated and customer-friendly payment journey. Together, these capabilities enable proactive notifications, conversational AI, and secure one-click payment options that allow customers to ask questions and complete payments quickly. For organizations, this reduces reliance on human-driven collection processes while lowering operational costs and improving efficiency.

A core benefit of 8x8 Secure Pay is its ability to let customers pay on their own terms. By meeting customers where they already are—whether through SMS, email, chatbots, or IVR—organizations can reduce late or missed payments. Secure payment links, digital wallets, card payments, and IVR-based payment flows allow customers to complete transactions quickly without needing an agent at every step. When additional assistance is required, the experience can seamlessly transition to a live agent with full context preserved, eliminating frustration and repeated explanations. This flexible, automated approach shortens queues and keeps payments moving within the channels customers already use.

Automation also plays a central role in accelerating revenue collection. Using the automation engine behind 8x8 Proactive Outreach, organizations can send secure, timely payment reminders across multiple channels. This helps speed up transactions, reduce agent workloads, and strengthen security by supporting PCI DSS–compliant processes that remove sensitive payment data from direct agent handling.

“Organizations shouldn’t have to choose between efficiency and customer experience,” said Hunter Middleton, Chief Product Officer at 8x8. “By combining proactive outreach, conversational AI, and secure automated payments, businesses can reduce agent workload, speed up collections, and make payment interactions easier for customers.”

Now available worldwide, 8x8 Secure Pay supports a wide range of industries, including retail, utilities, transportation, manufacturing, and financial services. Organizations adopting the solution can lower operational costs by reducing repetitive payment-chasing tasks, achieve faster time-to-value through intuitive, packaged deployments, improve payment completion rates with flexible digital options, and ensure enterprise-grade security across every transaction.

To join our expert panel discussions, reach out to info@intentamplify.com

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