Tuesday, September 30, 2025
Category: AI & Automation in Contact Centers
AI & Automation in Contact Centers

BetSymphony revolutionizes iGaming with its no-revenue-share platform and BetHarmony AI, creating an intuitive, conversationa...

AI & Automation in Contact Centers

Backed by $5.6M, Agenda Hero unveils Magic Schedules and a smart conversational AI tool, bringing bold simplicity to calendar...

AI & Automation in Contact Centers

Procedureflow partners with Laivly to combine visual guidance and AI, boosting contact center speed, accuracy, and customer e...

AI & Automation in Contact Centers

Broadcom selects Vectara to power AI-driven customer service, delivering end-to-end conversational AI solutions for its globa...

AI & Automation in Contact Centers

A 400-character prompt was all it took to uncover a major flaw in Lenovo’s AI assistant, raising serious concerns about dat...

AI & Automation in Contact Centers

Kasisto launches KAIgentic, a purpose-built agentic AI platform designed to enhance banking with smarter customer service, au...

AI & Automation in Contact Centers

New tech creates polished, interactive demos instantly cutting setup time and boosting presales efficiency for faster, more e...

AI & Automation in Contact Centers

Workato’s new Genies handle quoting, onboarding, and compliance delivering real work at scale, in production, and across th...

AI & Automation in Contact Centers

Krisp’s new Synchronous mode enables seamless real-time multilingual calls, letting both parties speak in their own languag...

AI & Automation in Contact Centers

Discover 8x8's latest CX innovations to boost real-time response, scale personalization, and drive impact—delivering result...