PolyAI Raises $86 Million to Scale Enterprise AI Agents

PolyAI has announced the successful completion of an $86 million Series D funding round, pushing the company’s total capital raised to more than $200 million. The latest round was co-led by Georgian, Hedosophia, and Khosla Ventures, with additional participation from a diverse group of strategic and financial investors, including NVentures—NVIDIA’s venture capital arm—British Business Bank, Citi Ventures, Squarepoint Ventures, Sands Capital, Zendesk Ventures, and Point72 Ventures. This strong investor backing highlights growing confidence in PolyAI’s role in shaping the future of enterprise conversational AI.

As enterprise adoption of AI accelerates, PolyAI has continued to scale its presence across global markets. Today, the company supports more than 100 enterprise customers, operating over 2,000 live AI agent deployments across 45 languages in 25-plus countries. These AI-powered agents manage customer interactions for well-known global brands such as Marriott, Caesars Entertainment, PG&E, UniCredit, and Foot Locker. Consequently, PolyAI has positioned itself as a trusted partner for large organizations seeking to modernize customer engagement at scale.

Demonstrating Measurable Business Impact

Importantly, PolyAI’s growth is supported by measurable economic results. A Total Economic Impact™ study conducted by Forrester found that PolyAI customers achieve a 391% return on investment. On average, enterprises save approximately $10.3 million, while simultaneously improving both customer satisfaction and employee experience. In addition to cost savings, customers also benefit from improved insights and increased profitability, reinforcing the platform’s value beyond operational efficiency.

Moreover, PolyAI’s agentic AI systems now perform work equivalent to more than 1,000 full-time employees at several large enterprises. Across its entire customer base, the company estimates that its AI agents generate nearly $1 billion in total value annually, underscoring the scale and impact of its technology in real-world environments.

Advancing the Agentic Enterprise Vision

At the core of PolyAI’s strategy is its vision for the agentic enterprise, a concept that extends beyond traditional automation.

"PolyAI started with a simple idea: enterprises should sound human," said Nikola Mrkšić, CEO and Co-Founder of PolyAI. "We turned that idea into reality, and it led to something far greater: the emergence of the agentic enterprise. This is a living, breathing system that understands what your customers, employees, and AI agents are doing in real time — and helps them all succeed together. Like seeing a single drop of water and fixing a leak before it bursts, the agentic enterprise can detect and respond to problems and opportunities before human agents even know they exist. We're building this future with the world's leading enterprises, where our AI helps millions of customers every day."

This proactive model represents a clear shift from traditional customer service approaches, which typically address issues only after they occur. Instead, PolyAI’s systems anticipate challenges and opportunities, enabling enterprises to act earlier and more effectively.

Customer Service as a Growth Engine

Investors see PolyAI as redefining how enterprises view customer service. Emily Walsh, Lead Investor at Georgian and a long-term PolyAI backer, emphasized this evolution:
"For the world's largest brands, customer service is no longer just a cost center, it's a massive opportunity for value creation. PolyAI's ability to deploy lifelike voice agents at enterprise scale unlocks significant savings and revenue. We believe that PolyAI is building the category-defining platform for customer service in the AI era, and we're excited to co-lead this round."

Georgian’s continued participation across multiple funding rounds reflects sustained confidence in PolyAI’s technology and long-term trajectory.

Scaling the Platform and Market Reach

Looking ahead, PolyAI plans to use the new funding to further enhance its proprietary Agent Studio platform. In parallel, the company will expand its go-to-market efforts, enabling more global enterprises to adopt agentic AI systems. Currently, PolyAI operates across industries including financial services, healthcare, hospitality, insurance, energy, and retail. The Series D investment will help accelerate expansion into additional sectors.

Founded by Nikola Mrkšić and his co-founders, PolyAI began with a focus on making enterprise customer interactions sound natural and human. Over time, that principle evolved into a platform delivering what the company describes as human-level understanding with enterprise-grade reliability. Today, some of PolyAI’s largest deployments manage workloads that would traditionally require teams of more than 1,000 employees, illustrating the platform’s scalability and impact.

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