Medallia Appoints Jagrit Malhotra as Chief Revenue Officer

Medallia, Inc., a global leader in customer and employee experience solutions, has announced the appointment of Jagrit Malhotra as its new Chief Revenue Officer (CRO). In his new role, Malhotra will be leading Medallia’s global sales team, helping to drive growth and support some of the world’s top brands in creating truly impactful and memorable customer experiences.

With more than two decades of leadership in enterprise sales, Malhotra brings an impressive track record of building high-performance sales organizations and driving sustained revenue growth. His career includes over eight years at Clarabridge and Qualtrics, where he earned a strong reputation for transforming sales teams into results-driven powerhouses. Malhotra has consistently delivered success in complex, multi-stakeholder enterprise environments, navigating competitive markets and delivering measurable business impact.

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Jagrit brings incredible energy and a strong track record in enterprise sales and experience management,” said Mark Bishof, CEO of Medallia“He has deep expertise in customer experience and knows exactly how to help organizations achieve meaningful results across their business.” 

This appointment highlights Medallia’s strong focus on helping large enterprises drive transformation through better customer and employee experiences. Leveraging AI-driven insights, a differentiated platform, and a growing list of competitive wins, the company continues to position itself as the go-to partner for organizations looking to redefine their customer and employee engagement strategies.

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Malhotra expressed enthusiasm about joining Medallia at a time of accelerating innovation in the industry:

“Medallia is in a powerful position to shape the future of omnichannel customer experience,” said Malhotra. “I’m excited about the opportunity to help drive the next wave of innovation. “I’m excited about the opportunity to help drive the next wave of innovation. “The combination of product strength, customer focus, and visionary leadership makes this an extraordinary opportunity. I’m thrilled to be joining the team and look forward to helping more organizations turn great experiences into real, measurable business results.”

Medallia’s AI-powered platform enables enterprises to capture feedback from every customer touchpoint, analyze it in real-time, and take proactive action to improve satisfaction, loyalty, and retention. Under Malhotra’s leadership, the global sales team will focus on expanding Medallia’s market presence, nurturing strategic relationships, and delivering measurable value to organizations across industries.

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With this strategic hire, Medallia reinforces its mission to empower organizations worldwide to create personalized, consistent, and impactful experiences for their customers and employees. As enterprises increasingly view customer experience as a core driver of growth, Medallia’s blend of innovative technology, deep industry expertise, and committed leadership positions it to lead the market well into the future.

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