IntelWave Launches AI Chatbot for Singapore SMEs, Cuts CX Hours

Intelwave.ai has introduced the beta version of its new AI Chatbot designed specifically for small and medium enterprises (SMEs), marking a major step toward intelligent automation for local businesses. This innovative solution acts as a secure and customizable AI assistant that can be trained using each company’s proprietary data, including service information, product catalogs, and FAQs. As a result, it can automate essential tasks such as customer inquiries, appointment scheduling, and initial lead engagement helping businesses improve responsiveness without increasing workload.

Targeted at Singapore’s growing SME community, the Intelwave AI Chatbot promises to significantly reduce operational strain on customer service teams. The company estimates that the tool could help businesses save 4 to 6 man-hours per day per agent by managing repetitive questions, guiding customers to the right services or products, and forwarding qualified leads directly to sales representatives. This time savings allows support teams to shift focus to more strategic, revenue-generating activities.

Kingsley Ong, CEO of Intelwave, emphasized the role of artificial intelligence in enabling smaller businesses to compete more effectively. “AI is a game-changer and leveller for SMEs,” he said. “Our chatbot is built to augment, not replace, people, freeing teams to focus on higher-value work while maintaining fast, accurate responses within a secured chat environment.” His statement highlights Intelwave’s commitment to enhancing not replacing human expertise within the workplace.

The AI Chatbot is engineered to address real-world SME challenges such as rising customer expectations, limited staffing resources, and the need for faster lead handling. Intelwave has already observed meaningful results through early deployments, proving how automation can create measurable business gains.

One of the earliest adopters, Linkflow Capital a prominent SME financing consultancy in Singapore has already reported strong efficiency improvements. “The chatbot from IntelWave will save us about 40 man-hours a month answering generic customer queries. We can now deploy manpower to other strategic, higher-value activities while automating roughly 70% of operational responses,” said Benjamin Teo, Business Development Manager at Linkflow Capital.

With clear benefits such as reduced workload, improved lead qualification, and always-on customer support, Intelwave.ai’s new solution aims to help SMEs embrace digital transformation more confidently. As Singapore continues to strengthen its technology-forward business ecosystem, AI-powered automation tools like this one demonstrate tangible ROI and provide companies an accessible path toward smarter customer engagement.

To join our expert panel discussions, reach out to info@intentamplify.com

Recommended News

• Pindrop Adds AI Fraud Detection to Webex by Cisco
• Marchex Launches AI Tool to Help Senior Living Grow
• Aisera Pioneers Autonomous IT, Advancing Self-Service with Agentic AI